How to give clients access to the mobile app
To give your clients access to the Nutrium mobile app:
Access their profile and the last section of the appointment flow, Deliverables.
Choose how you want to send instructions in the section Mobile app for your client:
If later on, any clients log off the mobile app, they can update their credentials by clicking on the option "Forgot Password?" on the login page of the app.
The different ways:
1. By email address:
If you choose the option by email, make sure that your clients' email addresses are correct.
They will receive an email with all the instructions needed to access and be requested to set up a password.
Do not click on Generate password or Send by SMS.
Attention: This link is only active for 48 hours. If during this time the client does not access the mobile app, you'll have to send another email with a link.
2. By SMS Message - The easiest way to invite clients*
Choose the option to send by text message. For that, make sure that the mobile phone contact is correct. Clients will receive a message on their mobile with a unique link to log in.
When they click on the link, the Nutrium mobile app will be downloaded directly (if not already installed), as well as the login to the app.
Do not click on Generate password or Send by Email.
Attention: This link is only active for 48 hours. If during this time the client does not access the mobile app, you'll have to send another message with a link.
3. Providing access during the consultation
Ideal for clients who don't have an email address or phone number and find it more difficult to access.
If you do not have access to an email address or mobile contact, you can give them instructions to log in during the nutrition appointment. Nutrium will provide the client with a random email address and password (as a professional, you will only see the password at the moment you generate it).
Do not click on Send by SMS or Send by Email.
Make sure you don't mix the 3 options to prevent your clients from having difficulties accessing the app.
To learn more about the mobile app benefits, click here.
*Sending instructions by SMS is only available in some countries. In case you don’t see this option in Nutrium, you can still send instructions by email or generate a random password.