If you would like to schedule an appointment with a nutrition professional who uses Nutrium through their booking link, either as a new or a recurring client, follow these steps!

You can book an appointment using the scheduling link provided by your nutrition professional or via their Nutrium website, located here:

If you're a new client and never had an appointment with this nutrition professional, you will have to sign up and enter your name, gender, birthday, country of residence, contact, e-mail, and password. You should keep the e-mail and password with you, as these details will allow you to access the Nutrium mobile app in case your nutrition professional grants you access:

If you're a recurring client, you just need to enter your e-mail and password in the "I'm already registered" section:

You can choose to pay by using one of the following payment options:

To learn more on refunds and dispute, please check this article.

If your nutrition professional has activated the prepayment feature, you'll need to pay when scheduling an appointment. Nutrium will charge the appointment amount, and if your nutrition professional doesn't confirm the appointment request, you'll receive a full refund.

In case this option is presented to you after you enter your personal details, you just need to enter your credit card details. Following that, you'll see a message indicating the pending acceptance of your request on behalf of the professional:

Once the request is no longer pending, ie, it has been accepted or rejected by the professional, you will receive an email with the information.

In case there is no need to make a prepayment, you will simply get an e-mail so you can confirm the appointment, and later you will also receive an e-mail from your nutrition professional informing you that your request has been accepted or rejected.

If your nutrition professional sends you a payment request by e-mail, please check this article to learn how to do it.

If your request is accepted by the nutrition professional, you will get an e-mail with that information:

If your request is rejected, you will also receive an e-mail with that information, and in case you made a prepayment of the appointment, you will be fully refunded. You will also have the option to make a new request.

Note: The refund will be made within a maximum of 7 working days.

In case the nutrition professional didn't reply to your request, it will expire. In that case, Nutrium will inform you of this. If you already made the payment when requesting the appointment, you will be fully refunded and you will be given the option to make a new request.

Note: the refund will be made within a maximum of 7 working days.

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