When you're in the process of filling out your credit application, you'll come across the Bank Reference section. We highly advise opting for instant bank authorization, as it swiftly validates your account, speeding up the credit decision process. If you encounter any difficulties while completing this step, please don't hesitate to contact us at support@nuvo.com
Below are a few common issues you might encounter
Requiring An Access Code
If you encounter a request to enter an access code, it could indicate that your bank has activated multi-factor authentication. If you're unable to receive a code through email or an Authenticator app, please get in touch with our support team at support@nuvo.com for further assistance.
Invalid Credentials
Please make sure you've chosen the correct bank when logging in. Your login credentials are specific to your exact bank and won't work for sister banks or subsidiaries of other banks. It's essential to double-check that you've selected the right bank. For example, if your bank is Chase, please ensure you select Chase and not JP Morgan. Similarly, if it's Dime Bank, select that and not Dime Community Bank. If you're certain that your bank selection is correct, please email our support team a screenshot of the bank you've chosen, along with a photo of what you see on your screen when you encounter issues connecting your bank. Our support team will be able to provide further assistance.
Bank Not Listed
If your bank is not included in the list, please proceed by choosing the manual entry option. While your application is less likely to be approved with manual entry, it's better to have something listed than nothing at all. You can always reach out to our support team to confirm whether your bank is truly unavailable or to explore alternative ways to complete the bank reference.