If your mailbox has been disconnected and you need to reconnect it, please follow the steps below to ensure a smooth and seamless process.
Step 1
Start by navigating to the Integrations tab in your Settings. You can also access that page directly here: https://nuvo.com/settings/integrations.
Step 2
Once you're on the page, you might notice that the previous email connection is marked as "Disconnected." To proceed, click on the three dots on the right side and choose "Disconnect" from the dropdown menu.
Please be aware that only the person who originally set up the connection can disconnect it. If you are no longer in contact with the individual who created the connection, please reach out to Nuvo Support for further assistance at support@nuvo.com.
Step 3
After choosing "Disconnect," click on "Connect a New Account." From there, you can select the mail service that best suits your needs. Also, for more detailed instructions on how to connect an account, please refer to this article, which provides step-by-step guidance on creating a new integration.
Please note that if you are connecting a company email account, it should be the email address used for the entire company, not your personal email address. You may need assistance from IT to complete this connection. Additionally, make sure you are logged out of any personal email accounts in your browser to ensure a smooth connection process. If you are logged into a different account, the connection cannot be established.
Step 4
After completing these steps, your mailbox should be reconnected. If you encounter any issues with the connection, please contact us at support@nuvo.com.