Note: Are you a developer? See our Integration Quickstart Guide here.
NxHUB is designed to be a hands-free, wall-mounted "bridge" that captures clinical conversations automatically. Your team should be able to walk into the room and talk without having to use any smartphones or manual use of applications. The device can also operate in a manual recording mode with a simple button press to start and stop the recordings.
1) Before you open the box (Checklist)
Have these ready:
Clinic Wi-Fi network name + password (and confirm Wi-Fi reaches each exam room where you'll install).
A computer with Google Chrome (Windows/Mac) you can use for setup.
The NxVET Google Chrome extension found here on the Chrome Web Store.
Note: You will need a Google account to install this, which you can create here.A NxVET login (email + password) and access to the right organization in NxVET (the extension supports multi-org selection).
Decide which rooms will get NxHUBs: NxHUBs can be networked across rooms for multi-room linking, so encounters can follow a vet from exam room to treatment area and still become one contiguous case file.
iOS:
Android:
2) What's in the box (unboxing checklist)
Your shipment contents can vary by rollout, but you should expect at minimum:
NxHUB device (wall-mounted form factor)
Adhesive "Command Strip"
2 Meter USB-A to USB-C cable
Power Adapter
3) Choose the best mounting location (room-by-room)
NxHUB is optimized for exam room acoustics with a multi-microphone array.
Pick a spot that:
Has strong Wi-Fi signal (test with your phone where the device will go).
Is not directly beside loud equipment (fans, kennels, HVAC vents).
Is placed so the mic can "hear" both clinician and client.
Multi-room setups (recommended):
Put one NxHUB in each exam room you want covered.
Add one in a treatment area if conversations often continue there.
Multi-room linking merges recordings from multiple devices into one contiguous case file. The system uses room-based metadata and timestamps to stitch segments together automatically.
Tip: Verbalize the patient name when moving between rooms to help the system link segments accurately.
4) Mount the device (safe, simple install)
NxHUB is intended to be easy to self-install with an adhesive "Command Strip". These strips can be easily removed and repositioned without leaving nail holes, paint chips or sticky residue.
Typical install flow:
Remove the adhesive covering
Push your NxHUB device onto the wall
Connect USB-C Cable to the device.
Tip: Install at a consistent height across rooms so audio capture is predictable.
5) Power on
Connect NxHUB to the power adapter.
Confirm the device powers on.
NxHUB includes an RGB LED indicator that provides transparent, at-a-glance device status:
LED Behavior | Meaning |
Green solid | Recording actively — audio is being captured and uploaded |
Green slow blink (1 Hz) | Recording started, waiting for first successful upload to confirm cloud connectivity |
Red slow blink (1 Hz) | Wi-Fi disconnected — check your network connection |
Red slow pulse + blue slow pulse | Firmware update (DFU) in progress — do not unplug |
Red fast pulse | Streaming paused (temporary) |
All LEDs off | Standby / idle — device is powered on but not actively recording |
The LED can be configured as always visible when the device is recording, providing transparency to clients and staff.
6) Connect NxHUB to your clinic workflow
On the NxVET web app, go to the devices page and "Scan Devices":
After adding a device, you can set the WiFi password by clicking "Credentials".
Scan for WiFi networks, select your desired SSID, and enter the password.
Click "Save", follow the on-screen instructions and wait for NxHUB to reboot.
NxHUB should now be online!
You can also click "Mode" on the devices page to set one of two modes of operation:
Automatic Mode: NxHUB passively listens and automatically detects when a clinical conversation is happening using AI. Your team walks in, talks, and walks out. No buttons needed.
Manual Mode: Press the button on the device to start and stop recordings. The LED will change to green solid when recording is active.
7) NxVET Chrome Extension (recommended control center)
Use Chrome on the computer you'll use to monitor recordings and send them to your preferred scribe program. The NxVET Google Chrome extension found here on the Chrome Web Store.
After install:
Click the puzzle piece icon (Extensions) in the top right of your Chrome browser.
Find NxVET in the list of extensions.
Click the thumbtack icon next to NxVET to "pin" it. The thumbtack icon will turn solid, and the NxVET icon will remain visible in your extension bar.
Using the NxVET extension:
To launch the extension, simply click the NxVET icon in your extension bar.
A side panel will open on the right side of your browser.
You can browse to any website within your main browser window (e.g. your practice management software).
Sign in to NxVET within the side panel using your normal credentials.
If prompted, select your organization (or it auto-selects if you only have one).
Once logged in, you will see all of your recordings.
You can press the "Push to <software>" button to push the content to your preferred AI scribe or PIMS platform.
See the relevant tutorial video below for your specific integration:
Integration | URL | Userguide |
Bittsi | <Coming soon!> | |
CoVet | <Coming soon!> | |
DigiTail | <Coming soon!> | |
DaySmart Vet | <Coming soon!> | |
HappyDoc | <Coming soon!> | |
Heidi | <Coming soon!> | |
Instinct | <Coming soon!> | |
Manta | <Coming soon!> | |
PetDesk | <Coming soon!> | |
ScribbleVet | <Coming soon!> | |
Scribenote | <Coming soon!> | |
Talkatoo | <Coming soon!> | |
VetRec | <Coming soon!> |
9) Verify NxHUB is operational (go-live test)
You're validating three things:
the room is being captured,
audio is reaching the cloud reliably,
push to your preferred AI scribe program.
In the extension:
Open the Main Dashboard
Confirm the current organization name
Confirm status indicators/service health (the extension uses badge colors: green/orange/red)
Use refresh to pull the latest
Do a quick test encounter:
Have two staff members stand in the room and speak normally for ~30–60 seconds (e.g., a mock "history").
End conversation and wait for the record to appear.
In the extension, check record visibility/updates and refresh if needed.
NxHUB is built specifically to improve capture quality vs phones and reduce missed/failed recordings.
10) Day-to-day workflow (what your team needs to know)
Keep staff training extremely simple:
What clinicians do
Nothing special: enter room → talk normally → leave (no buttons, no phone).
If they see the optional green LED, that means the device is actively recording.
What the practice manager/lead tech does
Uses the Chrome extension to push to the preferred AI scribe service
11) Common troubleshooting
"We don't see new recordings"
In the extension, hit Refresh
Confirm you're in the correct organization
Check the LED: green solid = recording and uploading. Red blink = Wi-Fi disconnected.
"One room isn't capturing well"
Make sure the device is mounted away from loud vents/fans
Confirm Wi-Fi signal in that room
Consider adding an additional unit if the encounter often moves between spaces — NxHUB supports multi-room linking for continuity.
"Wi-Fi won't connect"
Special characters in SSID: Network names (SSIDs) with special characters (quotes, emojis, accented letters, smart quotes) can sometimes cause connection failures. Use a simple alphanumeric SSID if possible, or rename your clinic network.
SSID length: Maximum 32 characters (IEEE 802.11 standard). Longer names will be silently truncated.
Password length: Maximum 64 characters.
Setup method: Wi-Fi credentials are configured via the Credentials page in the NxVET web app. If that fails, BLE-based provisioning via the NxVET mobile app is available as a fallback.
Signal strength: Test Wi-Fi signal with your phone at the exact mounting location. A weak signal causes intermittent upload failures.
"We want a safety net / easy lookback"
NxHUB supports a "backup" concept with ~12-hour lookback storage as a fail-safe plan.
12) Firmware Updates (OTA)
NxHUB receives firmware updates over-the-air (OTA) via your clinic's Wi-Fi connection. Updates bring new features, improved audio processing, and bug fixes.
How to update:
Your NxHUB will check for updates automatically, but it can be performed manually if needed in some circumstances.
Ensure the device is connected to Wi-Fi (LED should not be blinking red)
Navigate to Devices in the NxVET web app → select your NxHUB → Check for updates
If an update is available, click Update firmware
The device enters DFU mode (LED shows red solid + blue slow pulse). Do not unplug during this process.
The update downloads in small chunks (~2–5 minutes depending on connection speed)
The device reboots automatically and resumes normal operation
Troubleshooting OTA updates:
Stuck in DFU mode: Power-cycle the device (unplug and replug) and retry
Update fails: Confirm strong Wi-Fi signal at the device location. Weak signal can cause chunk download timeouts.
iOS app update: Close other Bluetooth apps before updating. The NxVET mobile app also supports firmware updates via BLE as a fallback.