Note: Are you a developer? See our Integration Quickstart Guide here.
NxHUB is designed to be a hands-free, wall-mounted "bridge" that captures clinical conversations automatically. Your team should be able to walk into the room and talk without having to use any smartphones or manual use of applications. The device can also operate in a manual recording mode with a simple button press to start and stop the recordings.
NxHUBs support multi-room, multi-conversation linking. For example, your records can combine conversations between an RVT and the client in one room, between a veterinarian and client in another room, and relevant conversations from a treatment area.
The NxHUB setup should take less than 5 minutes. We recommend setting it up in a comfortable space to avoid disruptions (e.g. an office ideally with access to the same WiFi network as the intended NxHUB location, rather than a busy exam room). After the initial setup, NxHUB can simply be unplugged and plugged in again anywhere in the clinic without needing any interaction - the WiFi settings are stored safely with encryption inside the device.
1) Quick Setup
Set up your NxHUB in 3 steps using either our smartphone app (recommended) or web interface. Before starting, make sure you have:
Your Wi-Fi network name + password (and confirm Wi-Fi reaches each exam room where you'll install).
Your NxVET login (email + password) and access to the right organization in NxVET. You can create a new account here.
App-based setup:
iOS (click to download):  | Android (click to download):  |
2) Plug in NxHUB. You will see an LED boot sequence followed by alternating red (internet connection not set up yet) and blue (indicating bluetooth connection available).
Note: To maximize security, you can only connect to NxHUB over Bluetooth for the first 5 minutes after each power up. Unplug and plug in again to reconnect if needed. No LEDs are on during normal operation.3) On the app, click "Devices" and "Set up NxHUB device". See further down this page for detailed instructions.
Web-based setup:
1) You can also set up your device using a computer with Bluetooth.
Note: Some Windows-based machines may not support the Web Bluetooth Protocol, so it is recommend to use the smartphone application.
Log in here: https://app.nx.vet/2) Plug in NxHUB. You will see an LED boot sequence followed by alternating red (internet connection not set up yet) and blue (indicating Bluetooth connection available).
Note: To maximize security, you can only connect to NxHUB over Bluetooth for the first 5 minutes after each power up. Unplug and plug in again to reconnect if needed. No LEDs are on during normal operation.3) Go to the Devices page on the web app and click "Set up NxHUB device". See further down this page for detailed instructions.
To integrate with an AI scribe you'll need:
A computer with Google Chrome (Windows/Mac) you can use for setup.
The NxVET Google Chrome extension found here on the Chrome Web Store.
Note: You will need a Google account to install this, which you can create here.Note: Direct integrations are in active development which will not require the Chrome extension. Contact support@nx.vet for further information.
2) What's in the box (unboxing checklist)
Your shipment contents can vary by rollout, but you should expect at minimum:
NxHUB device (wall-mounted form factor)
Adhesive "Command Strip"
2 Meter USB-A to USB-C cable
Power Adapter
3) Power on
Connect NxHUB to the power adapter.
Confirm the device powers on.
NxHUB includes an RGB LED indicator that provides transparent, at-a-glance device status:
LED Behavior | Meaning |
Red slow blink (1 Hz) | Wi-Fi disconnected — check your network connection |
Blue slow blink (1 Hz) | NxHUB visible over Bluetooth (on for first 5 minutes after power up, or when button held for 10 seconds) |
Green slow blink (1 Hz) | Recording started, waiting for first successful upload to confirm cloud connectivity |
Green slow blink (1 Hz) + Red slow blink (1 Hz) | Connected to local network, and waiting for connection to internet |
Green solid | Manual recording active — audio is being captured and uploaded |
Solid Red | Firmware update (DFU) in progress — do not unplug |
Red fast pulse | Streaming paused (temporary) |
All LEDs off | Off, or autotomatic mode active in distraction-free mode |
The LED can be configured as always visible when the device is recording, providing transparency to clients and staff.
4) Get your NxHUB online
App-based setup:
2. Go to "Devices":
3. Click "Scan for Devices":
4. After adding a device, you can set the WiFi password by clicking "Credentials":
5. Scan for WiFi networks, select your network name (SSID) from "Available Networks", and enter the password:
6. Click "Save Credentials", follow the on-screen instructions and wait for NxHUB to
reboot.
7. NxHUB should now be online!
You can also click "Mode" on the devices page to set one of two modes of operation:
Automatic Mode: NxHUB passively listens and automatically detects when a clinical conversation is happening using AI. Your team walks in, talks, and walks out. No buttons needed.
Manual Mode: Press the button on the device to start and stop recordings. The LED will change to green solid when recording is active.
Web-based setup:
If you do not have access to an iOS or Android device, you can also use a desktop computer with bluetooth: Note, some Windows desktops may not support the web bluetooth protocol, so it is recommend to use the smartphone application if you experience any issues.
On the NxVET web app, go to the devices page and "Scan Devices":
After adding a device, you can set the WiFi password by clicking "Credentials".
Scan for WiFi networks, select your desired SSID, and enter the password.
Click "Save", follow the on-screen instructions and wait for NxHUB to reboot.
NxHUB should now be online!
5) Choose the best mounting location (room-by-room)
NxHUB is optimized for exam room acoustics with a multi-microphone array.
Pick a spot that:
Has strong Wi-Fi signal (test with your phone where the device will go).
Is not directly beside loud equipment (fans, kennels, HVAC vents).
Is placed so the mic can "hear" both clinician and client.
Multi-room setups (recommended):
Put one NxHUB in each exam room you want covered.
Add one in a treatment area if conversations often continue there.
Multi-room linking merges recordings from multiple devices into one contiguous case file. The system uses room-based metadata and timestamps to stitch segments together automatically.
Tip: Verbalize the patient name when moving between rooms to help the system link segments accurately.
6) Mount the device (safe, simple install)
NxHUB is intended to be easy to self-install with an adhesive "Command Strip". These strips can be easily removed and repositioned without leaving nail holes, paint chips or sticky residue.
Typical install flow:
Remove the adhesive covering
Push your NxHUB device onto the wall
Connect USB-C Cable to the device.
Tip: Install at a consistent height across rooms so audio capture is predictable.
7) NxVET Chrome Extension (recommended)
Use Chrome on the computer you'll use to monitor recordings and send them to your preferred scribe program. The NxVET Google Chrome extension found here on the Chrome Web Store.
After install:
Click the puzzle piece icon (Extensions) in the top right of your Chrome browser.
Find NxVET in the list of extensions.
Click the thumbtack icon next to NxVET to "pin" it. The thumbtack icon will turn solid, and the NxVET icon will remain visible in your extension bar.
Using the NxVET extension:
To launch the extension, simply click the NxVET icon in your extension bar.
A side panel will open on the right side of your browser.
You can browse to any website within your main browser window (e.g. your practice management software).
Sign in to NxVET within the side panel using your normal credentials.
If prompted, select your organization (or it auto-selects if you only have one).
Once logged in, you will see all of your recordings.
You can press the "Push to <software>" button to push the content to your preferred AI scribe or PIMS platform.
See the relevant tutorial video below for your specific integration:
Integration | URL | Userguide |
Bittsi | <Coming soon!> | |
CoVet | <Coming soon!> | |
DigiTail | <Coming soon!> | |
DaySmart Vet | <Coming soon!> | |
HappyDoc | <Coming soon!> | |
Heidi | <Coming soon!> | |
Instinct | <Coming soon!> | |
Manta | <Coming soon!> | |
PetDesk | <Coming soon!> | |
ScribbleVet | <Coming soon!> | |
Scribenote | <Coming soon!> | |
Talkatoo | <Coming soon!> | |
VetRec | <Coming soon!> |
8) Verify NxHUB is operational (go-live test)
You're validating three things:
the room is being captured,
audio is reaching the cloud reliably,
push to your preferred AI scribe program.
In the extension:
Open the Main Dashboard
Confirm the current organization name
Confirm status indicators/service health (the extension uses badge colors: green/orange/red)
Use refresh to pull the latest
Do a quick test encounter:
Have two staff members stand in the room and speak normally for ~30–60 seconds (e.g., a mock "history").
End conversation and wait for the record to appear.
In the extension, check record visibility/updates and refresh if needed.
NxHUB is built specifically to improve capture quality vs phones and reduce missed/failed recordings.
9) Day-to-day workflow (what your team needs to know)
Keep staff training extremely simple:
What clinicians do
Nothing special: enter room → talk normally → leave (no buttons, no phone).
If they see the optional green LED, that means the device is actively recording.
What the practice manager/lead tech does
Uses the Chrome extension to push to the preferred AI scribe service
10) Common troubleshooting
"We don't see new recordings"
In the extension, hit Refresh
Confirm you're in the correct organization
Check the LED: green solid = recording and uploading. Red blink = Wi-Fi disconnected.
"One room isn't capturing well"
Make sure the device is mounted away from loud vents/fans
Confirm Wi-Fi signal in that room
Consider adding an additional unit if the encounter often moves between spaces — NxHUB supports multi-room linking for continuity.
"Wi-Fi won't connect"
Special characters in SSID: Network names (SSIDs) with special characters (quotes, emojis, accented letters, smart quotes) can sometimes cause connection failures. Use a simple alphanumeric SSID if possible, or rename your clinic network.
SSID length: Maximum 32 characters (IEEE 802.11 standard). Longer names will be silently truncated.
Password length: Maximum 64 characters.
Setup method: Wi-Fi credentials are configured via the Credentials page in the NxVET web app. If that fails, BLE-based provisioning via the NxVET mobile app is available as a fallback.
Signal strength: Test Wi-Fi signal with your phone at the exact mounting location. A weak signal causes intermittent upload failures.
"We want a safety net / easy lookback"
NxHUB supports a "backup" concept with ~12-hour lookback storage as a fail-safe plan.
11) Firmware Updates (OTA)
NxHUB receives firmware updates over-the-air (OTA) via your clinic's Wi-Fi connection. Updates bring new features, improved audio processing, and bug fixes.
How to update:
Your NxHUB will check for updates automatically, but it can be performed manually if needed in some circumstances.
Ensure the device is connected to Wi-Fi (LED should not be blinking red)
Navigate to Devices in the NxVET web app → select your NxHUB → Check for updates
If an update is available, click Update firmware
The device enters DFU mode (LED shows red solid + blue slow pulse). Do not unplug during this process.
The update downloads in small chunks (~2–5 minutes depending on connection speed)
The device reboots automatically and resumes normal operation
Troubleshooting OTA updates:
Stuck in DFU mode: Power-cycle the device (unplug and replug) and retry
Update fails: Confirm strong Wi-Fi signal at the device location. Weak signal can cause chunk download timeouts.
iOS app update: Close other Bluetooth apps before updating. The NxVET mobile app also supports firmware updates via BLE as a fallback.