NxHUB is designed to be a hands-free, wall-mounted “bridge” that captures clinical conversations automatically. Your team should be able to walk into the room and talk without having to use any smartphones or manual use of applications. The device can also operate in a manual recording mode with a simple button press to start and stop the recordings.
1) Before you open the box (Checklist)
Have these ready:
Clinic Wi-Fi network name + password (and confirm Wi-Fi reaches each exam room where you’ll install).
A computer with Google Chrome (Windows/Mac) you can use for setup.
A NxVET login (email + password) and access to the right organization in NxVET (the extension supports multi-org selection).
Decide which rooms will get NxHUBs: NxHUBs can be networked across rooms for multi-room linking, so encounters can follow a vet from exam room treatment area and still become one contiguous case file.
2) What’s in the box (unboxing checklist)
Your shipment contents can vary by rollout, but you should expect at minimum:
NxHUB device (wall-mounted form factor)
Adhesive "Command Strip"
2 Meter USB-A to USB-C cable
Power Adapter
3) Choose the best mounting location (room-by-room)
NxHUB is optimized for exam room acoustics with a multi-microphone array.
Pick a spot that:
Has strong Wi-Fi signal (test with your phone where the device will go).
Is not directly beside loud equipment (fans, kennels, HVAC vents).
Is placed so the mic can “hear” both clinician and client.
Multi-room setups (recommended):
Put one NxHUB in each exam room you want covered.
Add one in a treatment area if conversations often continue there.
Multi-room linking helps keep documentation complete across locations.
4) Mount the device (safe, simple install)
NxHUB is intended to be easy to self-install with an adhesive "Command Strip". These strips can be easily removed and repositioned without leaving nail holes, paint chips or sticky residue.
Typical install flow:
Remove the adhesive covering
Push your NxHUB device onto the wall
Connect USB-C Cable to the device.
Tip: Install at a consistent height across rooms so audio capture is predictable.
5) Power on & confirm “alive”
Connect NxHUB to the power adapter.
Confirm the device powers on.
NxHUB includes an LED indicator for “transparent yet unobtrusive” recording status.
(Exact LED color meanings can vary by firmware)
6) Connect NxHUB to your clinic workflow (how it behaves)
NxHUB can operate in one of two modes:
Automatic Mode: Record clinical conversations automatically. Your team should be able to walk into the room and talk without having to use any smartphones or manual use of applications.
Manual Mode: The device can also operate in a manual recording mode with a simple button press to start and stop the recordings.
The core expected experience:
NxHUB passively listens and automatically detects when a medical conversation is happening (“ambient segmentation”).
Clinicians don’t press anything. Just walk in and talk.
Audio is handed off to your preferred AI scribe software to generate your medical records.
7) Install the NxVET Chrome Extension (recommended control center)
Use Chrome on the computer you’ll use to monitor recordings and send them to your preferred scribe program.
Go to this page in Chrome:
https://chromewebstore.google.com/detail/nxvet-veterinary-assistan/gmmeclmdbgodkjkhgjnboegdjoidjain
After install:
Pin the NxVET icon to your Chrome toolbar.
8) Sign in & select your clinic organization
Click the NxVET extension icon.
Sign in with your NxVET email + password.
If prompted, select your organization (or it auto-selects if you only have one).
9) Verify NxHUB is operational (go-live test)
You’re validating three things:
the room is being captured,
audio is reaching the cloud reliably,
push to your preferred AI scribe program.
In the extension:
Open the Main Dashboard
Confirm the current organization name
Confirm status indicators/service health (the extension uses badge colors: green/orange/red)
Use refresh to pull the latest
Do a quick test encounter:
Have two staff members stand in the room and speak normally for ~30–60 seconds (e.g., a mock “history”).
End conversation and wait for the record to appear.
In the extension, check record visibility/updates and refresh if needed.
NxHUB is built specifically to improve capture quality vs phones and reduce missed/failed recordings.
10) Day-to-day workflow (what your team needs to know)
Keep staff training extremely simple:
What clinicians do
Nothing special: enter room → talk normally → leave (no buttons, no phone).
If they see the LED indicating active capture, that’s intentional transparency.
What the practice manager/lead tech does
Uses the Chrome extension to:
See whether recordings are coming through
Push to the preferred AI scribe service
11) Common troubleshooting (non-technical)
“We don’t see new recordings”
In the extension, hit Refresh
Confirm you’re in the correct organization
“One room isn’t capturing well”
Make sure the device is mounted away from loud vents/fans
Confirm Wi-Fi signal in that room
Consider adding an additional unit if the encounter often moves between spaces - NxHUB supports multi-room linking for continuity.
“We want a safety net / easy lookback”
NxHUB supports a “backup” concept with ~12-hour lookback storage as a fail-safe plan.
12) Privacy & client communication (simple, clinic-friendly)
NxHUB is designed to be transparent (LED indicator) while staying unobtrusive.
You should align with your clinic’s consent policy for recorded conversations.
Suggested front-desk script (optional):
“Just so you know, we use an in-room assistant to help us generate accurate medical notes. It helps your pet’s record stay complete.”