The workshop, class or course I attended wasn't what I expected - what do I do?
We ensure quality. If your class doesn't reach your expectations, we'll give your money back.
If this has happened, we are really sorry about that. We endeavour to approve all of our teachers on Obby, so a negative review is extremely rare!
So that we can launch a full investigation, please read the T&Cs below and then click the button at the bottom of the page to start the process.
Terms & Conditions:
- For a one-off class, you must contact Obby within 7 days of the class date to be eligible to receive a full refund, at that point Obby has the right to investigate any claims made by you with the class host and has 30 days to resolve any issues that may arise.
- For a block booking or course, you must make contact with Obby before the 3rd session of the course and decide that it is not suitable and you would like a refund. If you complete a block-booking or course of 3 or more sessions and have not notified Obby before the 3rd session, you will not be eligible to claim back on the Obby guarantee.
- If you fail to read the class description in full and want to make a claim based on a factor included in the description (for example class size, structure or materials) you will not be eligible for a refund.
What happens once I get in touch?
Once you get in touch, we will investigate further and get back to you within 48 hours of your first email.