Quick Guide to Obby

*Customer Guidelines for COVID-19 Outbreak*

We have provided some guidance and support for those affected by the outbreak

Written by Tom Batting
Updated over a week ago

Student Community Guidelines

The good stuff | The naughty stuff | When we have to step in

Written by Katie Lamarra
Updated over a week ago

What are Live Online Group classes?

I'm not sure what the difference is between In-Person classes and Live Online Group classes?

Written by Jenny Batting
Updated over a week ago

I am a beginner, is the class right for me?

Not sure you've got the skills?

Written by Jenny Batting
Updated over a week ago

What do the star ratings mean?

4 stars? none? What does it even mean?

Written by Max Kufner
Updated over a week ago

Who are the Obby Teachers and what checks does Obby do on them?

Be confident about who you are learning from!

Written by Katie Lamarra
Updated over a week ago

What is the Obby Guarantee and how does it work?

Not happy with your experience - let us know!

Written by Jenny Batting
Updated over a week ago

🎁 Obby Gift Cards 🎁

Everything you need to know about purchasing and redeeming a gift card

Written by Katie Lamarra
Updated over a week ago

How do I message an Obby teacher?

Find out how to use the Obby messaging system to contact one of our wonderful teachers.

Written by Jenny Batting
Updated over a week ago

What is a Flexitime class?

Can't see a date that works for you - why not request one?

Written by Max Kufner
Updated over a week ago

I have very strict dietary requirements, what do I do?

Check the class description - is food provided?

Written by Jenny Batting
Updated over a week ago

I want to buy a Gift Card?

Looking for the perfect gift for your friends, family or colleagues?

Written by Jenny Batting
Updated over a week ago

How to use Obby credit

Looking to use your referral or review credit?

Written by Jenny Batting
Updated over a week ago

I want to ask the Teacher a question

How can I get in touch with the teacher?

Written by Jenny Batting
Updated over a week ago

How do I know my money will be safe?

Is it safe to pay online?

Written by Jenny Batting
Updated over a week ago

I have booked a class but not had a confirmation email, what do I do?

Where is my confirmation email?

Written by Katie Lamarra
Updated over a week ago

I've booked my first online class, how do I prepare?

New to online classes and using Zoom? Follow these steps to get yourself ready for your class.

Written by Jenny Batting
Updated over a week ago

I'm having trouble joining an Online Class

I having issues joining the class via Zoom.

Written by Jenny Batting
Updated over a week ago

What is the Virtual Classroom?

Where can I find the virtual classroom and how does it work?

Written by Jenny Batting
Updated over a week ago

I am still waiting for confirmation about a Flexitime booking.

I booked a Flexitime class but have not heard back and it is more than 48hrs, shouldn’t I have heard by now?

Written by Katie Lamarra
Updated over a week ago

Where is my gift card?

I have bought a gift card but have not received it yet.

Written by Katie Lamarra
Updated over a week ago

I need to reschedule my booking

I can't make the date or time of my class anymore!

Written by Jenny Batting
Updated over a week ago

I have booked onto a class and want to bring a friend - how do I invite them?

Can I add another guest to my booking?

Written by Max Kufner
Updated over a week ago

I love sharing experiences on social media, should I be using a particular hashtag?

How do I tag Obby on social media?

Written by Tom Batting
Updated over a week ago

I am trying to plan my journey, how do I know where to go?

What station is the closest? Is there parking?

Written by Jenny Batting
Updated over a week ago

I am running late and can't find my venue

I need to speak to the teacher on my way to the class.

Written by Jenny Batting
Updated over a week ago

I had a problem on my class - how do I let you know?

The experience was not what I expected.

Written by Jenny Batting
Updated over a week ago

I need to cancel my booking and would like a refund

I can't attend the class, and would like my money back!

Written by Jenny Batting
Updated over a week ago

How can I find out when my pottery pieces are ready?

I've attended a pottery workshop and haven't heard from the teacher about my fired and glazed pieces.

Written by Jenny Batting
Updated over a week ago