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Quick Guide to Obby
Quick Guide to Obby
Wanting to book or already done so? Let us help you :)
32 articles in this collection
Written by
Tom Batting,
Jenny Batting,
and
Katie Lamarra
What are Learning Kits?
How can I learn from home, and how does this differ from Live Online classes?
Written by
Jenny Batting
Updated over a week ago
Student Community Guidelines
The good stuff | The naughty stuff | When we have to step in
Written by
Katie Lamarra
Updated over a week ago
COVID-19 Response and Updates
*Customer Guidelines for COVID-19 Outbreak*
We have provided some guidance and support for those affected by the outbreak
Written by
Tom Batting
Updated over a week ago
Lockdown Easing & What it means to be COVID-19 Secure
When can I attend in-person classes again, and how do I know teachers are following Government guidance?
Written by
Jenny Batting
Updated over a week ago
How to find the perfect class
In-Person vs. Live Online classes
What is the difference between In-Person classes and Live Online Group classes?
Written by
Jenny Batting
Updated over a week ago
I am a beginner, is the class right for me?
Not sure you've got the skills?
Written by
Jenny Batting
Updated over a week ago
What do the star ratings mean?
4 stars? none? What does it even mean?
Written by
Tom Batting
Updated over a week ago
Who are the Obby Teachers and what checks does Obby do on them?
Be confident about who you are learning from!
Written by
Katie Lamarra
Updated over a week ago
What is the Obby Guarantee and how does it work?
Not happy with your experience - let us know!
Written by
Jenny Batting
Updated over a week ago
🎁 Obby Gift Cards 🎁
Everything you need to know about purchasing and redeeming a gift card
Written by
Katie Lamarra
Updated over a week ago
I haven't booked but still need help!
How do I message an Obby teacher?
Find out how to use the Obby messaging system to contact one of our wonderful teachers.
Written by
Jenny Batting
Updated over a week ago
What is a Flexitime class?
Can't see a date that works for you - why not request one?
Written by
Tom Batting
Updated over a week ago
What are Bundles?
Some classes have the option to book a multi-session bundle - how does it work?
Written by
Jenny Batting
Updated over a week ago
I have very strict dietary requirements, what do I do?
Check the class description - is food provided?
Written by
Jenny Batting
Updated over a week ago
I want to buy a Gift Card?
Looking for the perfect gift for your friends, family or colleagues?
Written by
Jenny Batting
Updated over a week ago
How to use Obby credit
Looking to use your referral or review credit?
Written by
Jenny Batting
Updated over a week ago
I want to ask the Teacher a question
How can I get in touch with the teacher?
Written by
Jenny Batting
Updated over a week ago
How do I know my money will be safe?
Is it safe to pay online?
Written by
Jenny Batting
Updated over a week ago
I have booked already but have a question.
I have booked a class but not had a confirmation email, what do I do?
Where is my confirmation email?
Written by
Katie Lamarra
Updated over a week ago
I've booked my first online class, how do I prepare?
New to online classes and using Zoom? Follow these steps to get yourself ready for your class.
Written by
Jenny Batting
Updated over a week ago
I'm having trouble joining an Online Class
I having issues joining the class via Zoom.
Written by
Jenny Batting
Updated over a week ago
What is the Virtual Classroom?
Where can I find the virtual classroom and how does it work?
Written by
Jenny Batting
Updated over a week ago
I am still waiting for confirmation about a Flexitime booking.
I booked a Flexitime class but have not heard back and it is more than 48hrs, shouldn’t I have heard by now?
Written by
Katie Lamarra
Updated over a week ago
Where is my gift card?
I have bought a gift card but have not received it yet.
Written by
Katie Lamarra
Updated over a week ago
I need to reschedule my booking
I can't make the date or time of my class anymore!
Written by
Jenny Batting
Updated over a week ago
I have booked onto a class and want to bring a friend - how do I invite them?
Can I add another guest to my booking?
Written by
Tom Batting
Updated over a week ago
I love sharing experiences on social media, should I be using a particular hashtag?
How do I tag Obby on social media?
Written by
Tom Batting
Updated over a week ago
I am trying to plan my journey, how do I know where to go?
What station is the closest? Is there parking?
Written by
Jenny Batting
Updated over a week ago
I am running late and can't find my venue
I need to speak to the teacher on my way to the class.
Written by
Jenny Batting
Updated over a week ago
I had a problem on my class - how do I let you know?
The experience was not what I expected.
Written by
Jenny Batting
Updated over a week ago
I need to cancel my booking and would like a refund
I can't attend the class, and would like my money back!
Written by
Jenny Batting
Updated over a week ago
How can I find out when my pottery pieces are ready?
I've attended a pottery workshop and haven't heard from the teacher about my fired and glazed pieces.
Written by
Jenny Batting
Updated over a week ago