Click on "In Progress".
When you click on it, a pop-up opens. To cancel the order, click on "Refuse".
Once you have clicked on it, a new pop-up window appears, allowing you to confirm or decline the cancellation of your order. If you wish, you can indicate the reasons for this cancellation.
When your order is cancelled, it automatically disappears from your current orders and the cancellation information appears.
You will be able to find your cancelled order in the "Cancellations" tab.
Cancelling an order is equivalent to refunding the order. (12 hours)
Once the 12 hours have passed, it is up to you to decide with your customer how to process the refund.