The points-based loyalty program allows you to reward your customers with every purchase. You define the accumulation rules (e.g.: €1 spent = 10 points) and the associated rewards (e.g.: 100 points = €1 discount). You can also assign additional points for specific products or orders, and boost points during certain time slots.
Step 1 : Access the program settings
In the left menu, click on Loyalty
Select the program to configure
Click on Edit.
The Program activation toggle at the top of the page allows you to suspend the program at any time. Your customers will no longer be able to earn points, but will still be able to use those already accumulated.
Step 2 : Select your restaurants
In the Restaurants section, check the establishments where the program will be active.
Use Select all to check them all at once.
Click on Edit to confirm.
Step 3 : Define the conditions for earning points
In the Points earning conditions section, create the rules that trigger the allocation of points. You can combine several.
For each rule, fill in the following fields :
Trigger : choose what earns points
Every X euros — an amount spent earns points
Every order — any order earns points
Specific product — a specific product earns points
Product from a category — any product from a category earns points
In-person order — an order placed at the till earns points
Prepaid card scan — scanning a prepaid card earns points
How much : the threshold that triggers the allocation (e.g.: 1 for "every 1 euro")
Points : the number of points awarded
Configuration :
Tier — points are awarded only when the exact threshold is reached
Pro-rata — points are calculated proportionally to each purchase
Click on Add to save the rule.
Example : 10 points per euro spent → Trigger: Every X euros, How much: 1, Points : 10.
Step 4 : Deactivate or delete a rule
Deactivate : click on the box to the left of the rule. Orange = active, white = inactive.
Delete : click on the red bin icon on the right. This action is permanent.
Step 5 : Configure the reward products
Go to Products in the left menu.
Import from your till : click on Import from back-office to automatically retrieve your products from your till software.
Add a category manually :
Click on Add a category
Enter the name (e.g.: Drinks, Desserts…)
Confirm.
Add a product manually :
Click on Add a product
Fill in the name and POS code
Choose a pictogram via Edit pictogram
Check the relevant establishments in the Restaurants section. If the POS code differs by establishment, enter it directly in the POS field next to each restaurant)
Optionally associate the product with a category
Click on Save.
To edit an existing product, click on Edit next to it, make your changes and save.
Use the search bar or the Category filter to find a product quickly. Click on View categories to display all your products grouped together.
Step 6 : Associate products or categories with a bonus points rule
In Loyalty → Edit, create a specific rule for a product or category:
In the trigger, select Specific product or Product from a category
Choose the product or category
Enter the number of points to award
Click on Add
Example : a Tiramisu or any product from the Desserts category earns 10 additional points.
Step 7 : Configure the proposed rewards
At the bottom of the Edit page, in the Proposed rewards section, make sure the Cashback mode toggle is disabled (grey) to use the classic points program.
You have 3 types of rewards, which can be combined :
Credit — reimburse an amount in euros
Trigger : Credit
How much : reward amount in € (e.g.: 5)
Price (in number of points) : points required (e.g.: 100)
Usage limit : Everywhere, Online or At the till
Click on Add
Example: 100 points = €5 discount.
Specific product — offer a specific product
Trigger : Specific product
How much : select the product (e.g.: Fanta)
Price (in number of points) : points required (e.g.: 10)
Usage limit : Everywhere, Online or At the till
Click on Add
Product from a category — let the customer choose from a category
Works like the specific product, but the customer chooses from all products in the defined category.
Trigger : Product from a category, select the category
Enter the price in points and the usage limit
Click on Add
Deactivate or delete a reward : same process as for rules — checkbox (orange = active, white = inactive) and red bin to delete permanently.