For the creation of physical cards, we offer a printing service. Contact your Account Manager to obtain a quote. You will need to provide the card design including your graphic charter. You can also choose your own printer if you wish.
Before you start
Ask yourself these questions before creating your cards:
How many cards do you wish to create ?
Will they be empty and rechargeable at the till, or pre-loaded with a fixed amount ?
Do you wish to allow merging with a digital loyalty card?
Do the cards have an expiry date ?
Two types of anonymous cards
Non-mergeable cards — usable only at the till, with no link to a digital loyalty account. Ideal for a one-off event or if you do not want customers to access their bankroll online.
Mergeable cards — the customer can first use the physical card, then merge it with their digital loyalty account to access their bankroll online. They can use both interchangeably. Several physical cards can be merged onto the same account, but a card that has already been merged cannot be transferred to another account.
Merging is done by scanning the physical card or entering its identifier.
Step 1 : Create a batch of cards
Make sure the bankroll is activated before continuing.
Card batches cannot be modified or deleted once created.
In the left menu, click on Loyalty
Click on the Create cards button
In the window that opens, fill in the following fields :
Field | Description |
Batch name | Name identifying your card batch |
Number of cards | Quantity of cards to create |
Establishment | Establishment to which the batch is linked |
Company | Name of your company |
Amount added to the bankroll | Amount pre-loaded on each card (leave at 0 for empty cards) |
Number of top-up validity days | Validity period of the credit (leave at 0 for no limit) |
Contacts can be merged | Check to allow merging with a digital card |
4. Click on Confirm.
Step 2 : Design the physical card
Work with your graphic designer or communications department.
Here are the technical specifications (InDesign format) :
Mode : print
Number of pages : 2 (front/back)
Format : 85 mm × 55 mm
Margins (top, bottom, left, right) : 7 mm
Keep all fonts and images in HD
Mandatory elements to include on the card :
QR code : 35 mm × 35 mm insert on a white background
Card ID : 25 mm × 5 mm insert with the mention <<ID>>
Optional elements :
Establishment name and logo
Address and social media
Expiry date
Step 3 : Download the Excel file and send it to the printer
Case 1 — Non-mergeable cards
In the Card batches section, click on the name of your batch
Click on Download in simplified Excel format
The file contains two columns :
url: link to generate the QR codeID: unique card identifier
If needed, add a column with the establishment name on each line
Send the file to your printer
Case 2 — Mergeable cards
Click on Download in simplified Excel format
Open the file and add the following columns :
Column | Content |
A — | Establishment name (useful for multi-establishments) |
B — | Loyalty link (see point 4 below) |
C — | Keep the existing column |
D — | Keep the existing column |
E — | Formula to create (see point 5) |
To retrieve the Model link (column B), use this format : https://go.obypay.com/hws/*****/loyalty/cards/ replacing ***** with the last 4 characters of the loyalty link visible in your back-office Loyalty section.
In column E
#FINAL URL, enter the formula :=CONCAT(B2;C2)then confirm the auto-fill for all rows.Before sending to the printer :
Copy column E and paste it as "Values only" (to keep only the links, not the formulas)
Delete unnecessary columns
Rename and save in CSV format (comma-separated values)
Send to the printer