Offering a reward is a separate process from sending a campaign. The process is as follows: you first assign the reward to the contacts on the list, then inform them via the email or SMS campaign. The reward is a gift — it does not require loyalty points. The assignment is instant and irreversible. As soon as you click Confirm, the reward is immediately applied to all contacts on the list.
Step 1 : Access "Offer a reward"
From your email or SMS campaign editor, click Actions in the top right
Click Offer a reward
Step 2 : Choose the reward type
In the Reward type menu, select from :
Discount — discount in euros (e.g. €5)
Discount (%) — percentage discount (e.g. -15%)
Product — specific offered product (e.g. a tiramisu)
Product category — the customer chooses from a category (e.g. desserts)
Loyalty points — points offered (e.g. 20 points)
Favorite product — offer the customer's favorite product, with a substitute product if unavailable
Favorite category — offer a product from the favorite category, with a replacement category if needed
Step 3 : Configure the reward
Field | Description |
Minimum amount | Minimum order amount to use the reward (optional) |
Usage limit | Online, at the register, or both |
Expiry date | Expiration date (optional) — specify it in your message |
Is recurring | Check if the reward can be reused after use |
Restaurants | Select the establishments where the reward is valid |
Time slots | Days and usage hours — click Add to configure several |
Step 4 : Confirm
Check the confirmation box: "The assignment of offers to customers on the list is instant and irreversible"
Click Confirm
Step 5 : Inform your contacts
The reward is now assigned. All that remains is to send the campaign to inform your customers that they have received a reward.
Use the [[CONTACT_OFFERS]] placeholder in your email or SMS to display the reward directly in the message.