Thanks to our partnership with Uber Direct, OBYPAY allows you to benefit from a professional courier network to ensure your orders are delivered with ease.
Your customers can order directly from your OBYPAY Click & Delivery interface, while the Uber Direct network handles the pickup and delivery of their orders quickly and efficiently.
Setting Up Uber Direct with Obypay
At your request to your Account Manager, your company's information is forwarded to Uber Direct in order to initiate the setup of the service.
Uber Direct will then draw up a SEPA mandate in your name and send it to you directly by email. Once this step is completed, you will have full access to their Uber Direct back office and will be able to take advantage of their courier network directly through OBYPAY.
Delivery management is fully automated between the two solutions.
When a customer places an order from your OBYPAY Click & Delivery interface and completes their online payment, the courier request is automatically triggered with Uber Direct. The courier then takes charge of the order to ensure it is delivered as quickly as possible.
A smooth, integrated solution to grow your delivery business while simplifying your operational management.
Before setting up the service, you must first define your various delivery zones, specifying for each one :
the distance covered
the associated delivery fees
Once these zones have been defined, you will need to create, directly in your POS system, separate items corresponding to each delivery zone, with the associated rate and VAT set at 20%.
Example :
Zone 1 delivery fee : €2
Zone 2 delivery fee : €4
These items will allow the delivery fee pricing to be managed automatically for orders placed via your OBYPAY Click & Delivery interface.
For any support requests regarding your Uber Direct account, you'll find all the relevant information below :
Teams and Channels Available to Get Help
Questions about current and past orders
By email : direct-fr@uber.com — Preferred channel for any questions about past orders (not suitable for refund requests)
By phone : +33 8 05 08 88 95 — Preferred channel for any questions about current orders
Administrative and operational topics
By email: question-direct-fr@uber.com — Preferred channel for any questions not related to a specific order but to the general use of the Uber Direct service, for example:
Access to the Uber Direct dashboard
Billing management, etc.
Refund Requests
Via your Uber Direct dashboard
Option #1 : Home tab — search for your order, click for more details, then select "Request assistance." An automatic email will open pre-filled with the order information; simply specify the issue and send the email to our support team, who will respond within 48 hours.
Option #2 : Help tab — download and fill in the refund request template, then upload the document in CSV format to submit your request. You will receive a response from our support team by email within 48 hours.