Why did I receive duplicate billing statement emails from Roadrunner Financial?
Due to an internal system bug, multiple billing statement emails were inadvertently sent out to some of our customers. This was a technical error within our email system which has been fixed. Your account has not been adversely impacted in any way. We apologize for any confusion or inconvenience you may have experienced.
Is the billing amount stated in the duplicate emails accurate?
The amounts represented in the statements are accurate as per the statement date on the document.
Have my recent payments been affected by this glitch?
No, your payments have been processed correctly and appropriately credited to your account. To view your account transaction history, please visit the customer portal.
I received an email stating that my account was past due. Is that correct?
You can assess your current account information here. If you have any further questions, please reach out to our customer support team.
I still have not received my anticipated statement/document.
We apologize for any inconvenience. You can assess your current account information here. If you need further assistance, please reach out to our customer support team.
What should I do if I’ve accidentally made multiple payments because of duplicate emails?
If you have made an extra payment due to duplicate emails, please contact our customer support team.
Who can I contact for further questions or concerns?
Our dedicated customer support team is available to assist you with any inquiries. You can reach them here.
Why did the email reference brands I don’t have a loan with?
This information was populated by a technical glitch in our email system, which we have now corrected. There has been no change to your loan servicer, loan type, or loan terms. We apologize for any inconvenience you may have experienced.