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Brand Help Center US - IT - ES - DE

Brand Help Center US - IT - ES - DE

These articles will help your brand to manage easily its Octoly store(s) and reach a great success! 👌

65 articles in this collection
Written by Lea d'Octoly

How to launch my very first campaign on Octoly? 🎉

Let's get started from scratch!
Written by Lea d'Octoly
Updated this week

How to manage relationships with my influencers on Octoly? 🤝

Manage requests and messages from your influencers
Written by Lea d'Octoly
Updated this week

How to see all my brand reports on Octoly? 📊

Get all your brand performance results with Octoly
Written by Lea d'Octoly
Updated this week
Edit a store

What is a store?

Make your very own brand store on Octoly
Written by Lea d'Octoly
Updated over a week ago

How do I create a brand's store?

Make your very own brand store on Octoly
Written by Lea d'Octoly
Updated over a week ago

Who can access a brand's store(s)?

Get several teammates to manage your store
Written by Lea d'Octoly
Updated over a week ago
Create a product

What is a product on Octoly?

Written by Lea d'Octoly
Updated this week

How do I create a new product?

Written by Lea d'Octoly
Updated this week

Why is it important to fill in the product link when I create a product on Octoly?

Written by Lea d'Octoly
Updated this week

What is the product public price?

Written by Lea d'Octoly
Updated over a week ago

What is the product type?

Written by Lea d'Octoly
Updated this week

What is the UPC (or EAN) code?

Written by Lea d'Octoly
Updated over a week ago

What is a product variant?

Written by Lea d'Octoly
Updated this week

What is a bundle and how does it work?

Offer multiple products in one campaign
Written by Lea d'Octoly
Updated this week

How do I manage product inventory?

Written by Lea d'Octoly
Updated this week

How do I refill product stock?

Add stock to an existing product
Written by Lea d'Octoly
Updated over a week ago

What are my shipment options and how much does it cost?

Logistic options when using Octoly as a brand
Written by Lea d'Octoly
Updated over a week ago

What does "In transit" represent?

Explanation on the stock status on Octoly
Written by Lea d'Octoly
Updated over a week ago

What does "In stock" represent?

Explanation on the stock status on Octoly
Written by Lea d'Octoly
Updated this week

What does "Available" stock represent?

Explanation on the stock status on Octoly
Written by Lea d'Octoly
Updated over a week ago

What does "Total" stock represent?

Explanation on the stock status on Octoly
Written by Lea d'Octoly
Updated over a week ago
Launch a campaign

What is a campaign on Octoly?

Written by Lea d'Octoly
Updated over a week ago

How do I create a campaign?

Written by Lea d'Octoly
Updated this week

What is a campaign description?

Written by Lea d'Octoly
Updated this week

Why is it important to fill in my brand hashtags and social handles?

We track your hashtags and brand mentions
Written by Lea d'Octoly
Updated over a week ago

Why is it important to add brand suggestions to my campaign?

Your brand guidelines will help influencers to make their review
Written by Lea d'Octoly
Updated over a week ago

Are the brand suggestions for influencers enforced?

Written by Lea d'Octoly
Updated over a week ago

Is it possible to launch several campaigns with the same product?

One product for multiple campaigns
Written by Lea d'Octoly
Updated over a week ago

Is it possible to offer several products in the same campaign?

Create a bundled product
Written by Lea d'Octoly
Updated this week

What is the difference between campaign description and product description?

Written by Lea d'Octoly
Updated over a week ago

How do promo codes work?

Add a promo code to your campaign so that influencers can share it!
Written by Lea d'Octoly
Updated over a week ago

How do personalized promo codes work?

Send personalized promo codes to your influencers
Written by Lea d'Octoly
Updated over a week ago

How do I define the influencer audience of my campaigns?

Target influencers for your campaigns
Written by Lea d'Octoly
Updated this week

How do I create a customized influencer list?

Target influencers via customized lists
Written by Lea d'Octoly
Updated over a week ago

What does "Copy configuration from..." mean?

Written by Lea d'Octoly
Updated over a week ago

How do I schedule a campaign?

Open and close campaigns automatically
Written by Lea d'Octoly
Updated over a week ago

Who can view my campaign once it's published?

Written by Lea d'Octoly
Updated this week

How do I keep track of my campaigns?

See all your campaigns from your dashboard
Written by Lea d'Octoly
Updated over a week ago
Manage requests

How does the credit system for influencers work?

Get an overview of the influencer credits on Octoly
Written by Lea d'Octoly
Updated over a week ago

How do I respond to incoming requests for my campaign(s)?

Manage orders from influencers
Written by Lea d'Octoly
Updated this week

What do the three tabs in "Requests" mean?

Requests can be pending, ready to ship or shipped
Written by Lea d'Octoly
Updated this week

What are the different request status?

Written by Lea d'Octoly
Updated this week

What happens if an influencer reports a shipping issue?

Written by Lea d'Octoly
Updated over a week ago

Is it possible for an influencer to cancel a request?

Written by Lea d'Octoly
Updated over a week ago

Can I cancel an influencer request?

Written by Lea d'Octoly
Updated this week

What is the accessible data in an influencer profile?

Written by Lea d'Octoly
Updated over a week ago

How can I contact the influencers?

Use the "Message" tab to talk to your influencers
Written by Lea d'Octoly
Updated over a week ago

What happens if I decline an influencer for a specific campaign order?

Written by Lea d'Octoly
Updated over a week ago

What happens if I block an influencer?

Written by Lea d'Octoly
Updated over a week ago

How do I send personalized promo codes to influencers I've accepted?

Written by Lea d'Octoly
Updated over a week ago
Manage reports

Where can I access the performance of my campaigns?

Get all your brand results on Octoly
Written by Lea d'Octoly
Updated over a week ago

What do the main metrics on the Reports tab mean (EMV, interactions, engagement rate)?

Written by Lea d'Octoly
Updated over a week ago

How to customize the Reports tab?

Written by Lea d'Octoly
Updated over a week ago

What are the analytics represented in the Reviews section?

Written by Lea d'Octoly
Updated this week

How can I flag a review?

See how to report a non compliant review
Written by Lea d'Octoly
Updated this week

How to check if an influencer has posted the review?

Written by Lea d'Octoly
Updated over a week ago

What happens if the influencer never posted a review on the product I sent her/him?

Written by Lea d'Octoly
Updated this week

What are the analytics represented in the Marketing section?

Written by Lea d'Octoly
Updated over a week ago

What are the analytics represented in the Operational section?

Written by Lea d'Octoly
Updated over a week ago

What are the analytics represented in the Traffic section?

Written by Lea d'Octoly
Updated this week
Logistics questions

What is the logistic process when shipping through Octoly?

Written by Lea d'Octoly
Updated over a week ago

What is the logistics process when shipping myself?

Written by Lea d'Octoly
Updated over a week ago

What's the logistics cost?

Written by Lea d'Octoly
Updated over a week ago
Influencer quality questions

What is the eligibility criteria for an influencer?

All on our quality engagement
Written by Lea d'Octoly
Updated over a week ago

How does Octoly monitor and improve its influencer community ?

All on our quality engagement
Written by Lea d'Octoly
Updated over a week ago