Brand Help Center US - IT - ES - DE | Octoly Help Center

Brand Help Center US - IT - ES - DE

These articles will help your brand to manage easily its Octoly store(s) and reach a great success! 👌

65 articles in this collection
Written by Lea d'Octoly

How to launch my very first campaign on Octoly? 🎉

Let's get started from scratch!

Written by Lea d'Octoly
Updated over a week ago

How to manage relationships with my influencers on Octoly? 🤝

Manage requests and messages from your influencers

Written by Lea d'Octoly
Updated over a week ago

How to see all my brand reports on Octoly? 📊

Get all your brand performance results with Octoly

Written by Lea d'Octoly
Updated over a week ago

Edit a store

What is a store?

Make your very own brand store on Octoly

Written by Lea d'Octoly
Updated over a week ago

How do I create a brand's store?

Make your very own brand store on Octoly

Written by Lea d'Octoly
Updated over a week ago

Who can access a brand's store(s)?

Get several teammates to manage your store

Written by Lea d'Octoly
Updated over a week ago

Create a product

What is a product on Octoly?

Written by Lea d'Octoly
Updated over a week ago

How do I create a new product?

Written by Lea d'Octoly
Updated over a week ago

Why is it important to fill in the product link when I create a product on Octoly?

Written by Lea d'Octoly
Updated over a week ago

What is the product public price?

Written by Lea d'Octoly
Updated over a week ago

What is the product type?

Written by Lea d'Octoly
Updated over a week ago

What is the UPC (or EAN) code?

Written by Lea d'Octoly
Updated over a week ago

What is a product variant?

Written by Lea d'Octoly
Updated over a week ago

What is a bundle and how does it work?

Offer multiple products in one campaign

Written by Lea d'Octoly
Updated over a week ago

How do I manage product inventory?

Written by Lea d'Octoly
Updated over a week ago

How do I refill product stock?

Add stock to an existing product

Written by Lea d'Octoly
Updated over a week ago

What are my shipment options and how much does it cost?

Logistic options when using Octoly as a brand

Written by Lea d'Octoly
Updated over a week ago

What does "In transit" represent?

Explanation on the stock status on Octoly

Written by Lea d'Octoly
Updated over a week ago

What does "In stock" represent?

Explanation on the stock status on Octoly

Written by Lea d'Octoly
Updated over a week ago

What does "Available" stock represent?

Explanation on the stock status on Octoly

Written by Lea d'Octoly
Updated over a week ago

What does "Total" stock represent?

Explanation on the stock status on Octoly

Written by Lea d'Octoly
Updated over a week ago

Launch a campaign

What is a campaign on Octoly?

Written by Lea d'Octoly
Updated over a week ago

How do I create a campaign?

Written by Lea d'Octoly
Updated over a week ago

What is a campaign description?

Written by Lea d'Octoly
Updated over a week ago

Why is it important to fill in my brand hashtags and social handles?

We track your hashtags and brand mentions

Written by Lea d'Octoly
Updated over a week ago

Why is it important to add brand suggestions to my campaign?

Your brand guidelines will help influencers to make their review

Written by Lea d'Octoly
Updated over a week ago

Are the brand suggestions for influencers enforced?

Written by Lea d'Octoly
Updated over a week ago

Is it possible to launch several campaigns with the same product?

One product for multiple campaigns

Written by Lea d'Octoly
Updated over a week ago

Is it possible to offer several products in the same campaign?

Create a bundled product

Written by Lea d'Octoly
Updated over a week ago

What is the difference between campaign description and product description?

Written by Lea d'Octoly
Updated over a week ago

How do promo codes work?

Add a promo code to your campaign so that influencers can share it!

Written by Lea d'Octoly
Updated over a week ago

How do personalized promo codes work?

Send personalized promo codes to your influencers

Written by Lea d'Octoly
Updated over a week ago

How do I define the influencer audience of my campaigns?

Target influencers for your campaigns

Written by Lea d'Octoly
Updated over a week ago

How do I create a customized influencer list?

Target influencers via customized lists

Written by Lea d'Octoly
Updated over a week ago

What does "Copy configuration from..." mean?

Written by Lea d'Octoly
Updated over a week ago

How do I schedule a campaign?

Open and close campaigns automatically

Written by Lea d'Octoly
Updated over a week ago

Who can view my campaign once it's published?

Written by Lea d'Octoly
Updated over a week ago

How do I keep track of my campaigns?

See all your campaigns from your dashboard

Written by Lea d'Octoly
Updated over a week ago

Manage requests

How does the credit system for influencers work?

Get an overview of the influencer credits on Octoly

Written by Lea d'Octoly
Updated over a week ago

How do I respond to incoming requests for my campaign(s)?

Manage orders from influencers

Written by Lea d'Octoly
Updated over a week ago

What do the three tabs in "Requests" mean?

Requests can be pending, ready to ship or shipped

Written by Lea d'Octoly
Updated over a week ago

What are the different request status?

Written by Lea d'Octoly
Updated over a week ago

What happens if an influencer reports a shipping issue?

Written by Lea d'Octoly
Updated over a week ago

Is it possible for an influencer to cancel a request?

Written by Lea d'Octoly
Updated over a week ago

Can I cancel an influencer request?

Written by Lea d'Octoly
Updated over a week ago

What is the accessible data in an influencer profile?

Written by Lea d'Octoly
Updated over a week ago

How can I contact the influencers?

Use the "Message" tab to talk to your influencers

Written by Lea d'Octoly
Updated over a week ago

What happens if I decline an influencer for a specific campaign order?

Written by Lea d'Octoly
Updated over a week ago

What happens if I block an influencer?

Written by Lea d'Octoly
Updated over a week ago

How do I send personalized promo codes to influencers I've accepted?

Written by Lea d'Octoly
Updated over a week ago

Manage reports

Where can I access the performance of my campaigns?

Get all your brand results on Octoly

Written by Lea d'Octoly
Updated over a week ago

What do the main metrics on the Reports tab mean (EMV, interactions, engagement rate)?

Written by Lea d'Octoly
Updated over a week ago

How to customize the Reports tab?

Written by Lea d'Octoly
Updated over a week ago

What are the analytics represented in the Reviews section?

Written by Lea d'Octoly
Updated over a week ago

How can I flag a review?

See how to report a non compliant review

Written by Lea d'Octoly
Updated over a week ago

How to check if an influencer has posted the review?

Written by Lea d'Octoly
Updated over a week ago

What happens if the influencer never posted a review on the product I sent her/him?

Written by Lea d'Octoly
Updated over a week ago

What are the analytics represented in the Marketing section?

Written by Lea d'Octoly
Updated over a week ago

What are the analytics represented in the Operational section?

Written by Lea d'Octoly
Updated over a week ago

What are the analytics represented in the Traffic section?

Written by Lea d'Octoly
Updated over a week ago

Logistics questions

What is the logistic process when shipping through Octoly?

Written by Lea d'Octoly
Updated over a week ago

What is the logistics process when shipping myself?

Written by Lea d'Octoly
Updated over a week ago

What's the logistics cost?

Written by Lea d'Octoly
Updated over a week ago

Influencer quality questions

What is the eligibility criteria for an influencer?

All on our quality engagement

Written by Lea d'Octoly
Updated over a week ago

How does Octoly monitor and improve its influencer community ?

All on our quality engagement

Written by Lea d'Octoly
Updated over a week ago