🚚 If shipping through Octoly:

1. First go to your product list and click on the "+" of the product you want to refill.

2. Type in the number of units you wish to add and click "save".  

3. Fill in a new shipment form with the refill information (product name, quantity) and send it to your respective Customer Success adresses :

🇺🇸 cs-us@octoly.com
🇫🇷 cs-fr@octoly.com
🇪🇸 cs-es@octoly.com
🇮🇹 cs-it@octoly.com
🇩🇪 cs-de@octoly.com

4. Send your product to the warehouse, following the usual process, including the printed shipment form and relevant MSDS forms.

Here you can access to documents detailing Octoly's shipment procedures for each country:


🚚 If self shipping brand:

1. Please go to your product list and click on the "+" of the product you want to refill.

2. Add the number of units you wish to add and click on "save".  

3. Once you have requests from influencers, you will ship your products directly to their personal address. You can manage this in the "Request" tab.

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