🚚 If shipping through Octoly

We will take care of the shipping problems and choose the best option for you based on the situation. There are three options available when there is a shipment issue:

1. Reship the product, in the case it returns to the warehouse (which doesn't impact the stock)

2. Reship a new product, if the delivery service lost the package (the stock is then affected)

3. Cancel the request (usually when you can't resend a new product because there isn't any stock left)

🚚 If brand self shipping

If there is a shipping issue you will see a red exclamation point in your "Shipped" tab within the "Requests" tab. In this case, you have to contact the influencer in the "Message" tab.

The possible actions are: 

1. Received: meaning the problem is actually solved and the influencer received the product

2. Reship a new product (the stock is then affected)

3. Cancel the request (usually when you can't resend a new product because there isn't any stock left)

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