Consumer Help Center US

What is Octoly?

Get exclusive access to free products

Written by Lea d'Octoly
Updated over a week ago

How does Octoly work?

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Written by Anne-Sophie Bielawski
Updated over a week ago

What is an Octoly credit and how does it work?

Written by Lea d'Octoly
Updated over a week ago

What are the requirements to join?

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Written by Anne-Sophie Bielawski
Updated over a week ago

How do I sign up?

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Written by Anne-Sophie Bielawski
Updated over a week ago

Why should I connect my Instagram or YouTube account?

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Written by Anne-Sophie Bielawski
Updated over a week ago

What happens after I connect my social channels?

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Written by Anne-Sophie Bielawski
Updated over a week ago

How do I change my shipping address in Octoly?

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Written by Anne-Sophie Bielawski
Updated over a week ago

How do I change my language in Octoly?

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Written by Anne-Sophie Bielawski
Updated over a week ago

How do I change my name in Octoly?

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Written by Anne-Sophie Bielawski
Updated over a week ago

How do I change my email address?

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Written by Anne-Sophie Bielawski
Updated over a week ago

How do I change my password? What do I do if I forgot my password?

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Written by Anne-Sophie Bielawski
Updated over a week ago

Which countries does Octoly ship to currently?

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Written by Anne-Sophie Bielawski
Updated over a week ago

How do I verify my phone number?

Written by Stephanie
Updated over a week ago

Octoly Golden rules

Written by Lea d'Octoly
Updated over a week ago

How do I order a product?

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Written by Anne-Sophie Bielawski
Updated over a week ago

What is a review?

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Written by Anne-Sophie Bielawski
Updated over a week ago

How do I post a text review?

Written by Stephanie
Updated over a week ago

How do I post a text review from my Android device?

Written by Stephanie
Updated over a week ago

How to take a screenshot (Desktop or Tablet)

Lost with how to take a screenshot on your computer? Here's how to take a screenshot on your Mac and PC

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Written by Anne-Sophie Bielawski
Updated over a week ago

What happens after I order my product?

Written by Stephanie
Updated over a week ago

How long do I have to submit my review?

Written by Stephanie
Updated over a week ago

What’s an expired order?

Written by Stephanie
Updated over a week ago

What should I do if I don’t like the product?

Written by Stephanie
Updated over a week ago

Can I sell and/or give away my Octoly products?

Written by Stephanie
Updated over a week ago

What is the FTC?

Written by Stephanie
Updated over a week ago

Should I disclose that I received a product for free?

Written by Stephanie
Updated over a week ago

How do I disclose properly?

Written by Stephanie
Updated over a week ago

What happens if I don’t disclose I got products for free from a brand?

Written by Stephanie
Updated over a week ago

What is Octoly’s compliance monitoring tool?

Written by Stephanie
Updated over a week ago

The compliance monitoring tool says my asset is not compliant with Octoly transparency rules. What should I do?

Written by Stephanie
Updated over a week ago

What are the recommended disclosure terms I can use in my review?

Written by Stephanie
Updated over a week ago

I have inserted the recommended disclosure terms but my review is still blocked. Why?

A

Written by Anne-Sophie Bielawski
Updated over a week ago

What is GDPR?

Written by Stephanie
Updated over a week ago

What is my Privacy center? Which data are collected and how are they used?

Written by Stephanie
Updated over a week ago

How can I collect, delete or have you modify my personal data?

Written by Stephanie
Updated over a week ago

How can I delete my account?

Written by Stephanie
Updated over a week ago

How long does it take for my product to be shipped?

Written by Stephanie
Updated over a week ago

What should I do if I have a problem with the product I receive?

Written by Stephanie
Updated over a week ago

What to do if I haven’t received my product?

Written by Stephanie
Updated over a week ago

How can I post my review when my order status is marked as pending?

Written by Stephanie
Updated over a week ago

Can I track my order?

Written by Stephanie
Updated over a week ago