Influencer Help Center US

What is Octoly?

At Octoly we are helping amazing Influencers (like you!) turn their passion into successful careers!

F

Written by Francesca G
Updated over a week ago

How does Octoly work?

F

Written by Francesca G
Updated over a week ago

What is an Octoly credit and how does it work?

F

Written by Francesca G
Updated over a week ago

How to sign up?

Signing up to Octoly is oh-so-easy!

F

Written by Francesca G
Updated over a week ago

What are the requirements to join?

Requirements to join Octoly.

F

Written by Francesca G
Updated over a week ago

How to create your Octoly account using Instagram

F

Written by Francesca G
Updated over a week ago

How to create your Octoly account with your YouTube channel?

F

Written by Francesca G
Updated over a week ago

Can I add more than one social media to my Octoly account?

F

Written by Francesca G
Updated over a week ago

How do I know if my account has been accepted? How long does it take?

F

Written by Francesca G
Updated over a week ago

Why was my account not accepted by Octoly?

F

Written by Francesca G
Updated over a week ago

How do I change my personal data?

F

Written by Francesca G
Updated over a week ago

How do I change my email address?

F

Written by Francesca G
Updated over a week ago

How do I change my password? What do I do if I forgot my password?

F

Written by Francesca G
Updated over a week ago

Which social media accounts can I currently use to sign up to Octoly?

F

Written by Francesca G
Updated over a week ago

How can I grow my social following?

F

Written by Francesca G
Updated over a week ago

Which countries is Octoly currently shipping to?

F

Written by Francesca G
Updated over a week ago

Octoly Golden Rules

F

Written by Francesca G
Updated this week

How do I order a product?

F

Written by Francesca G
Updated over a week ago

How do I make my Instagram account public?

Written by Stephanie
Updated this week

What’s my product path from my order till my review?

F

Written by Francesca G
Updated over a week ago

What is a review?

F

Written by Francesca G
Updated over a week ago

How do I post a YouTube review on Octoly?

F

Written by Francesca G
Updated over a week ago

How to include the time stamps on my YouTube review?

F

Written by Francesca G
Updated over a week ago

How do I post an Instagram review on Octoly?

F

Written by Francesca G
Updated this week

How do I post my Instagram Story review?

F

Written by Francesca G
Updated yesterday

How many products can I include in 1 review?

F

Written by Francesca G
Updated over a week ago

How long does my review need to be live?

F

Written by Francesca G
Updated over a week ago

How long until I have to submit my review?

F

Written by Francesca G
Updated over a week ago

What’s an expired order?

An order becomes expired when you didn’t meet your deadline to make your review.

F

Written by Francesca G
Updated over a week ago

What will happen if 2 of my reviews are reported and deleted for the same order?

F

Written by Francesca G
Updated over a week ago

How to be professional with brands?

F

Written by Francesca G
Updated over a week ago

Why has my review been reported by the brand? What should I do now?

F

Written by Francesca G
Updated over a week ago

How do I report an issue with a brand?

F

Written by Francesca G
Updated over a week ago

Top 5 best practices on Octoly

F

Written by Francesca G
Updated over a week ago

Quality is your best business plan!

F

Written by Francesca G
Updated over a week ago

I don’t see the same products as my friend

Each Free Store is unique!

F

Written by Francesca G
Updated over a week ago

Brand has not responded to my request for a long time! What to do?

F

Written by Francesca G
Updated over a week ago

The brands never accept my requests

F

Written by Francesca G
Updated over a week ago

Add an additional review?

F

Written by Francesca G
Updated over a week ago

How can I directly contact the brand?

F

Written by Francesca G
Updated over a week ago

What should I do if I don’t like a product?

F

Written by Francesca G
Updated over a week ago

Why has my Octoly account been disabled?

F

Written by Francesca G
Updated over a week ago

Can I sell and/or giveaway my Octoly products?

F

Written by Francesca G
Updated over a week ago

I want to keep my Instagram account as Private, can I do this?

F

Written by Francesca G
Updated over a week ago

What is the FTC?

F

Written by Francesca G
Updated over a week ago

Should I disclose that I received a product for free?

F

Written by Francesca G
Updated over a week ago

How to properly disclose?

F

Written by Francesca G
Updated over a week ago

If a brand gave me a product for free and I have no obligation to give a positive opinion on the product (like on Octoly), do I still have to disclose?

F

Written by Francesca G
Updated over a week ago

What happens if I don’t disclose I got products for free from a brand?

F

Written by Francesca G
Updated over a week ago

How to properly disclose for Instagram posts?

F

Written by Francesca G
Updated over a week ago

How to properly disclose for Instagram stories?

F

Written by Francesca G
Updated over a week ago

How to properly disclose for Youtube videos?

F

Written by Francesca G
Updated over a week ago

What is Octoly’s compliance monitoring tool?

F

Written by Francesca G
Updated over a week ago

The compliance monitoring tool says my asset is not compliant with Octoly transparency rules. What should I do?

F

Written by Francesca G
Updated over a week ago

I have inserted the recommended disclosure terms but my review is still blocked. Why?

F

Written by Francesca G
Updated over a week ago

I cannot edit stories. What should I do?

F

Written by Francesca G
Updated over a week ago

What happens if I don’t edit/redo my video/post/story?

F

Written by Francesca G
Updated over a week ago

The brand has asked me not to use Octoly disclosure terms. What should I do?

F

Written by Francesca G
Updated over a week ago

What is GDPR?

Written by Lea d'Octoly
Updated over a week ago

What is my Privacy Center? Which data are collected and how are they used?

Written by Lea d'Octoly
Updated over a week ago

How can I collect, delete or make you modify my personal data?

Written by Lea d'Octoly
Updated over a week ago

How can I delete my account?

Written by Lea d'Octoly
Updated over a week ago

How long does it take for my product to be shipped?

F

Written by Francesca G
Updated over a week ago

What should I do if I have a problem with the product I receive?

Broken, not the right shade, not the right product, etc.

F

Written by Francesca G
Updated over a week ago

What to do if I haven’t received my product?

F

Written by Francesca G
Updated over a week ago

How can I post my review when my order status is marked as pending?

F

Written by Francesca G
Updated over a week ago

Can I track my order?

F

Written by Francesca G
Updated over a week ago

Instagram Stories Reviews

Instagram Stories Review on Octoly

F

Written by Francesca G
Updated over a week ago

How can I participate?

Take part in Instagram Stories on Octoly

F

Written by Francesca G
Updated over a week ago

How can I add a link to my Instagram Stories?

F

Written by Francesca G
Updated over a week ago

How can I make my Instagram account Pro?

F

Written by Francesca G
Updated over a week ago

Which campaigns are opened to Stories?

Can I do a review in Instagram Stories for any product in the Free Store?

F

Written by Francesca G
Updated over a week ago

Do I need to add the link?

F

Written by Francesca G
Updated over a week ago

How would I upload my review?

F

Written by Francesca G
Updated over a week ago