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Brand Help Center US - IT - ES - DE
Brand Help Center US - IT - ES - DE
These articles will help your brand to manage easily its Octoly store(s) and reach a great success! 👌
How to launch my very first campaign on Octoly?
How to manage relationships with my influencers on Octoly? 🤝
How to see all my brand reports on Octoly? 📊
Edit a store
What is a store?
How do I create a brand's store?
Who can access a brand's store(s)?
Create a product
What is a product on Octoly?
Why is it important to fill in the product link when I create a product on Octoly?
What is the product public price?
What is the product type?
What is the UPC (or EAN) code?
What is a product variant?
What is a bundle and how does it work?
What are my shipment options and how much does it cost?
What does "In transit" represent?
What does "In stock" represent?
What does "Available" stock represent?
What does "Total" stock represent?
Launch a campaign
What is a campaign on Octoly?
How do I create a campaign?
What is a campaign description?
Why is it important to fill in my brand hashtags and social handles?
Why is it important to add brand suggestions to my campaign?
Are the brand suggestions for influencers enforced?
Is it possible to launch several campaigns with the same product?
Is it possible to offer several products in the same campaign?
What is the difference between campaign description and product description?
How do promo codes work?
How do personalized promo codes work?
How do I define the influencer audience of my campaigns?
How do I create a customized influencer list?
How do I schedule a campaign?
Who can view my campaign once it's published?
How Do I Set Up An Event?
How do I keep track of my campaigns?
Manage requests
How does the credit system for influencers work?
How do I respond to incoming requests for my campaign(s)?
What do the three tabs in "Requests" mean?
What are the different request status?
What happens if an influencer reports a shipping issue?
Is it possible for an influencer to cancel a request?
Can I cancel an influencer request?
What is the accessible data in an influencer profile?
How can I contact the influencers?
What happens if I decline an influencer for a specific campaign order?
What happens if I block an influencer?
How do I send personalized promo codes to influencers I've accepted?
Manage reports
Where can I access the performance of my campaigns?
What do the main metrics on the Reports tab mean (EMV, interactions, engagement rate)?
How to customize the Reports tab?
What are the analytics represented in the Reviews section?
How can I flag a review?
How to check if an influencer has posted the review?
What happens if the influencer never posted a review on the product I sent her/him?
What are the analytics represented in the Marketing section?
What are the analytics represented in the Operational section?
What are the analytics represented in the Traffic section?
Logistics questions
What is the logistic process when shipping through Octoly?
What is the logistics process when shipping myself?
What's the logistics cost?
Influencer quality questions
What is the eligibility criteria for an influencer?
How does Octoly monitor and improve its influencer community ?
