When you signal a shipping problem, your order status is marked as “pending”. While we resolve this issue your review deadline is frozen. 

In some cases it is possible that we or the brand may have not yet changed the status of your order once the problem is solved. Until the status of your order does not change you will be unable to post your review.
There’s an easy fix to this problem, please email us at hello@octoly.com and we will be happy to help!  

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