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Can I run a custom bot or resolution bot on my channel (e.g. WhatsApp)?
Can I run a custom bot or resolution bot on my channel (e.g. WhatsApp)?
Mohamed Elbadwihi avatar
Written by Mohamed Elbadwihi
Updated over a week ago

No, this is not supported at the moment. Intercom does not allow Custom Bots or Resolution Bots to run on conversations created by third party integrators like Octopods.
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Unfortunately, we don't know if this is going to be possible in the future, or if it will ever be on the roadmap.

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