Before the session — more than 30 minutes before the scheduled time
Go to "My Projects" → tap "Reschedule Project"
Select who is requesting the change: you or the Merchant:
Select a reason
Upload proof of consent with the Merchant (.jpg or .png) with metadata
Select a new date (within the next 14 days)
Confirm with "Reschedule Project"
Important — if the Merchant agrees to a date beyond 14 days:
Take a screenshot of their confirmation including the agreed date and time — contact Ocus Support via the chat bubble, and the date will be updated manually.
During the session — within 30 minutes of the scheduled time OR on site
Open the project
Click on “Start the Session” for the check-in
Select “Report a problem”
Choose “Reschedule” to cancel the current appointment and pick a new date and time for the project:
Important — At-Home Projects: once you've claimed the food voucher for the session, rescheduling, cancelling and self-drop are no longer available — contact Ocus Support via the chat bubble if there's a problem with the session.
Rules to know
Max 2 reschedules per Project — combined Creator and Merchant
3rd reschedule → requires Ocus Staff validation — the Project may be put on hold
14-day limit — Projects can't be scheduled more than 14 days in advance
Late rescheduling (less than 12 hours before the session) → may trigger an additional review and require extra proof
Always reschedule through the app — not by email or chat, except for at-home projects.
Frequent rescheduling lowers your Reliability score and reduces how often Projects are offered to you.