Go to My Photoshoots → tap "Reschedule Project"
Select who is requesting the change: you or the Merchant
Select the reason
Upload proof of agreement with the Merchant (.jpg or .png)
Select a new date (within the next 15 days)
Confirm
Alternative Workflow: In-Session Cancellation and Rescheduling
Open the project in the OCUS app.
Click on “Start Session.”
Select “I cannot proceed with the photo session.”
Choose “Reschedule” to cancel the current appointment and pick a new date and time for the photoshoot.
Merchant-Related Cancellations
After selecting “I cannot proceed with the photo session,” choose “Merchant refusal.”
This will cancel the current booking.
Coordinate a new date and time with the merchant.
Update the booking in the OCUS app accordingly.
Once confirmed, the original session is cancelled, and the new one is scheduled immediately.
Rules to know
The in-session cancellation workflow is an alternative to the pre-session rescheduling process and should be used when the session has already started.
Max 2 reschedules per Project (combined Creator and Merchant)
A 3rd reschedule requires Ocus Staff validation — the Project may be put “on hold”
Late rescheduling may trigger an additional review and require extra proof
Frequent rescheduling lowers your reliability score and reduces your priority in the matching system.