Cashback Terms
1. Definition
Cashback refers to credits earned by the user through procurement-related comparisons carried out on the Offerswap platform. Cashback credits are accumulated in a separate cashback wallet, which is distinct from the platform’s regular credits. Credits can be used within the platform or withdrawn as cash in accordance with these terms.
2. Comparison requirements
The comparison must be genuine and for procurement purposes.
Fake comparisons, test comparisons, or misuse of the system do not generate cashback.
The user agrees to respond to all participating service providers either by email or phone.
If a service provider files a complaint that the comparer could not be reached or that the comparison was unnecessary, Offerswap reserves the full right to cancel the cashback accrual from that comparison.
Offerswap reserves the right to freeze the user account and void any cashback in cases of misuse.
3. Free of charge
Submitting comparisons on Offerswap is free of charge for both consumers and businesses.
4. Cashback calculation
Offerswap sells comparison information to service providers.
Cashback accrues from this revenue, and the cashback share is 5% of the total value.
Example: if the comparison price is 20 credits and 5 providers participate (total value 100 credits), the comparer earns 5 credits as cashback.
5. User account activation
The platform automatically creates a user account for new comparers when a comparison is submitted. Cashback accrual begins only after the user has activated their account.
Cashback is distributed 20 days after the comparison has been marked as closed.
If the user has not activated their account within 20 days of the comparison’s closing, cashback will not be paid retroactively, even if the account is activated later.
6. Credit accrual and value
Cashback accrues into a separate cashback wallet.
The cashback wallet is distinct from the platform’s regular credit wallet.
Cashback credits can be collected either into a personal wallet or a company wallet.
All comparisons made personally accrue cashback to the user’s personal cashback wallet.
All comparisons made on behalf of a company accrue cashback to the company's wallet, regardless of which individual within the company created the comparison.
Conversion rate: 1 credit = €0.10.
7. Withdrawal as cash
Cashback can only be withdrawn as cash once the balance exceeds 500 credits (€50).
Withdrawals are processed via Stripe integration. The user is responsible for keeping their payment details up to date.
A 20% processing fee is deducted from the withdrawal amount.
Processing may take up to 28 days.
Cashback withdrawn as cash is treated as a reimbursement for the use of the platform’s services and therefore does not include VAT.
8. Business user credits
Business users can use cashback credits for platform services, such as participating in comparisons.
To use them, cashback credits must first be transferred from the cashback wallet to the company’s main credit balance.
Transferred cashback credits cannot be moved back to the cashback wallet.
9. Expiration
Cashback credits expire if they are not withdrawn or used within 24 months of accrual.
10. Misuse and fraud
Any misuse of cashback (fake comparisons, self-created comparisons, bot use, fraud) will result in loss of cashback and account suspension.
Offerswap may reclaim funds already paid in cases of fraud.
11. Taxation
Users are responsible for reporting and paying all taxes related to cashback in their own jurisdiction.
Offerswap is not involved in the user’s tax obligations.
12. Changes and termination of the program
Offerswap reserves the full right to amend the cashback program terms.
Users must accept the updated terms in order to continue using the cashback program.
Offerswap may terminate the cashback program with a reasonable prior notice of 30 days.
13. Governing law
These terms are governed by the laws of Finland. For EU users, disputes may also be resolved through the local consumer dispute board. For US users, disputes shall be resolved through arbitration or under the applicable law of the user’s state of residence.
