Your Offramp card currently supports USDC native on Polygon only. If you've deposited a different token to your top-up address or used a non-Polygon network, your funds will not be credited to your Offramp card.

Recovering your funds is a lengthy process and will require manual intervention from our card issuer to do so. This will cost $30 per recovery which will be deducted upon recovery.
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Recovery process
To start the process, you'll need to fill in our support ticket and include the following information:
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1. Your full name

2. The transaction hash (e.g. on Polygonscan / Arbiscan etc.)
3. The wallet address you'd like to receive the funds in. This cannot be a CEX wallet like Binance.

Recovery of funds will take a minimum of 3 weeks, and we will notify you as soon as your funds have been recovered.