In the "Leads" interface, with your cursor hover over the phone number of one of your leads to be able to call them.
Just click on the button call to initiate your call.
Inside a leads profile card, you can also initiate a call by clicking on the phone button.
- Your call will be initiated by your calling software that your computer has in its default settings (Facetime, Skype...). You can change the software by default to initiate the call with the software of your choice.
You can also natively connect your voice IP software, that way you'll also be able to send SMS. Fore more information check here.