How it works?
The dispatch feature is a process that allows you to control what each of your agents can have access to in order to have a structured qualification process.
- Statuses to exclude from dispatch:
Choose which lead status you want to exclude from your dispatch & only keep the relevant statuses
- Sources to exclude from dispatch:
Choose which sources you want to exclude, and which ones you want to dispatch
- Prioritize your dispatch:
You can choose how you want to contact your leads, either by reaching the new ones first or by calling the oldest leads first
- Number of calls:
Set up a call limit for each lead, that way when you or your agents reach the calling limit, that lead will be excluded from your dispatch list
- Time interval between each lead (minutes):
Determine how many minutes you want to provide your team in order to complete their qualification. (we recommend 5 minutes)
- Organize your dispatch:
You can choose if you want to dispatch call-backs to the same agent that called first or you can dispatch call-backs randomly