Answer for Shopify Rejections - Consumer Email Example
If you ever have an order that you are not sure if we reached received it, please search your order list in the Client Portal using the 13 digit Shopify Order ID from the order page URL or by the client order ID you sent via the API (Source or Custom).
In the Shopify Order Record, there will be a rejection message that appears when our system could not allow the order in. Once you have fixed the issue / entered the missing information, you can generally resend the order by selecting the More Actions dropdown and then Resend Order to OK Capsule. To verify the order went through this time, wait a moment and then search for the 13 digit Shopify Order ID.
It's up to someone on your team to manage these rejections, though we are always happy to help guide you through how to fix these issues. For the future, I suggest creating a order view in Shopify that uses the "Rejected OK Capsule" Tag to easily find these orders and the details for their rejection. Additionally, you may benefit from looking into automating or using an app for a notification to be sent to your store manager when these occur.