FAQs
Answers to frequently asked questions.
By William1 author35 articles
What is the OK Capsule order cancellation policy?
When are my orders charged?
What is a Brand / Product Line?
What is a Formulary?
What is my fulfilment fee?
Where can I find my bills?
Why are consumer phone numbers required?
Can I change the shipping address of an order?
Where can I find shipping & tracking information?
What is in the OK Capsule Product Catalog?
How do I access product CoA's?
Does OK Capsule handle marketing for my brand?
What happens when an order is shipped?
What is the API key setup and usage protocol?
What supplements and packs can I offer?
How do I expedite an order?
Does OK Capsule hold orders?
During what hours does the packaging facility run?
What are "return to sender" orders?
Why can't my customers see my Shopify products?
Can I access a test environment or sandbox?
How do I create a curated pack?
Where can I see reports regarding my account?
Can I create an order with the wholesale pricing?
How do I set up a subscription in the client portal?
How do I place a bulk order?
How can I see what’s in my Formulary?
What are PAGs?
Shopify Shipping Profile
What do I charge my customers?
Address Types
Shipping Rate Card
Where can I see my sales orders
Can I place an order through the client portal?
How do I cancel an order?