To integrate Okendo and Smile, you must do two things: connect your Smile account to Okendo and configure the Okendo actions inside Smile. This guide will walk you through both steps.

Connecting Smile as your Loyalty Points provider

1 - Ensure both Okendo and Smile are installed. You can install the Smile app from Shopify here. Smile integrates with Okendo through a Smile app. Members of the Smile Small Business plan and above are allowed to install Smile apps. Ensure you have enough free app slots to install Okendo
2 - Navigate to the integrations page inside the Okendo admin (Settings > General > Integrations)
3 - Click Connect on the card. You will be redirected to Smile to install the Okendo Smile app

4 - Click Authorize. You will be redirected back to Okendo and should now see Connected on the card

5 - Navigate to the rewards page inside the Okendo admin (Loyalty > Rewards). Click Loyalty Points
6 - Turn on Send customers loyalty point rewards
7 - From the Loyalty Provider dropdown, select
8 -
Click Save to save your loyalty settings

Configuring Okendo actions inside

Okendo sends information about customer review events to Smile. In order to award points for these events, they must be configured appropriately inside Smile.

1 - Open and login to the Smile app
2 - Navigate to Points > Earning and click Add earning rule
3 - Find the Write a review action labelled Okendo and click Add action

4 - Enter the number of points you'd like to award for this action and click Create

5 - You can further customise the earning rule as you desire
6 - Configure review enhancements/up-selling. Okendo allows you to incentivise customers for improving their reviews by attaching pictures, videos or profile pictures. You can configure these actions in the same way you just have, by following steps 2 to 5, just use the actions named: Attach a picture to your review, Attach a video to your review, and Attach a profile picture to your review. Note: The points awarded for these events applies on top of the points for the original review. For example, if a customer uploads a review with a picture and the Write a review action awards 100 points and the Attach a picture to your review action awards 30 points, the customer will receive 130 points in total

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