Normally, Okendo sends a review request email to your customers asking for a review of the products they ordered. However, you may not want to ask for reviews for items, such as gift cards or samples, that a customer purchased.
By setting up a product blocklist, you can block selected products from being included in the review request email.
To create a product blocklist
Open your Okendo app.
Click Settings in the sidebar.
Click Mail.
Click General.
Scroll down to the Product Blocklist section. Click the +Add Products
Select the checkbox next to the products that you want to add to the blocklist.
Note: You can also type the product name in the search box to quickly find it in the list.
Click Done to see the blocklist.
Click Save.
If you wish to add an entire Shopify collection to the blocklist. Please reach out to support@okendo.io