All OMI Well Beauty products are backed by our Good Hair Day 90-day money-back guarantee when purchased directly from OMI. This means you are eligible for a full refund of the purchase price if returned within 90 days of ship date. OMI WellBeauty is not responsible for return postage, the cost of insurance, or lost or undelivered items.
⚠️ Please Note: If you purchased the products from a salon or another website, please first contact that store directly to inquire about their return policy.
How do I make a return?
Simply email us with your order number and the item(s) you'd like to return at support@omiwellbeauty.com within 90 days of receipt. We'll provide you with return authorization and shipping instructions.
How are refunds processed?
Please allow 5-10 business days to process your refund once your return tracking shows as "Delivered" and your return is received at our warehouse. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded.
Important Exclusions
International Orders: Refunds are not available for purchases made outside the U.S.
Gift Cards: Non-refundable and cannot be redeemed for cash
Discounts: Any applied discounts will be deducted from the refund total
Digital Products: Non-refundable unless otherwise specified
Damaged, Missing, or Broken Items
If your order arrives damaged, broken, or goes missing, please contact us immediately at support@omiwellbeauty.com so we can resolve it as quickly as possible.
You can view our full policy here.