If your subscription order has already shipped, we may not be able to cancel it in time. Our fulfillment process moves quickly (typically within 24 hours), so orders are often already packed and on their way before changes can be made.
That said — you still have options, and we’re here to help!
What to Do Next
Once your order arrives, please reach out to our support team. We’ll review your request and guide you through the next steps, which may include a refund, replacement, or other support depending on your situation.
To help us process your request as quickly as possible, we may ask for a few details about your order or experience.
Returns (If Applicable)
We do not accept standard returns.
However, in certain cases — such as confirmed product issues — we may request the item back for review. If so, we’ll provide a prepaid return label.
Future Subscription Orders
You can still manage your subscription at any time by:
Pausing future shipments
Adjusting your delivery schedule
Updating your product selection
This ensures your upcoming orders better match your needs.
We’re Here to Help
We understand this can be frustrating, and we truly appreciate your patience. Our team is here to make this as smooth and supportive as possible — just reach out and we’ll take care of you from there.