How to Return a Product to OMI WellBeauty and Request a Refund
If you are unable to use a product from OMI WellBeauty, the return and refund process varies depending on the condition of the product and the reason for the return. The guide below outlines the necessary steps for both unopened and opened items and provides key information to ensure a smooth refund process.
1. Returning Unopened Products
If the product is unopened:
Option 1: Return at No Cost (RTS): Write "RTS" (Return to Sender) on the package and drop it off at your local USPS or post office. OMI WellBeauty will cover the return shipping in such cases. This option is best suited if you cannot use the product due to reasons such as ingredient concerns.
Option 2: Return with Tracking (At Customer's Expense): If the "RTS" method is not applicable or you prefer to ensure a trackable shipment, return shipping will be at your expense. OMI WellBeauty recommends using a trackable shipping method. Please ensure you pack the products securely to avoid any damage during transit.
2. Opened Products
If the product has been opened, it does not need to be returned. Refunds for opened products will be processed in accordance with OMI WellBeauty's 90-day guarantee.
3. Refund Processing
Refunds are issued as follows:
Once OMI WellBeauty receives and processes your returned unopened product (if applicable), a refund will be issued.
Refunds are typically processed within 5–7 business days after the return is received and processed.
4. Additional Considerations
Return shipping costs vary depending on the return method (RTS vs. trackable method).
Ensure that items are unopened to qualify for a refund unless otherwise directed.
For ingredient-related concerns or other special cases, follow the guidelines above for no-cost returns using RTS.
By following the above steps, you can ensure a hassle-free return and refund process for your OMI WellBeauty product.