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How can I handle refunds and returns for orders already shipped or delivered?

Updated over a month ago

How Can I Handle Refunds and Returns for Orders Already Shipped or Delivered?

If your order has already been shipped or delivered and you need to return it for a refund, there are simple steps to follow based on the status of your delivery. Below, we outline the process:

1. If the Order Is Still En Route

If the carrier hasn’t delivered the package yet, you can refuse the delivery directly at your door. Here’s how:

  • Refuse Delivery: Inform the carrier at the time of delivery that you want to reject the package. The carrier will return the package to the sender at no cost to you.

2. If the Order Has Been Delivered

If the package has already been delivered, follow these steps to return it:

  1. Keep Package Unopened: Ensure the package remains unopened and in its original condition.

  2. Mark the Package for Return: Clearly label the package with “Return to Sender” (RTS). This notifies the carrier to return the package to the sender.

  3. Drop Off at Your Local Post Office: Take the labeled package to your nearest postal office for return shipping. This is typically free if the package is marked as RTS.

3. If the Package Has Been Opened

If the package has already been opened before you're able to reject or mark it as "Return to Sender", you will be responsible for covering return shipping costs. Please follow the steps below to return your package.

To return your product, please follow these instructions:

1. Return Address: Kindly send the product to the following address:

Naomi Whittel Returns
c/o Blue Logistics
8825 Boggy Creek Rd
Orlando, FL 32824

2. Return Shipping: Please note that the cost of return shipping will be at your expense. We recommend using a trackable shipping method to ensure that the package reaches us safely.

4. Refund Processing

  • Once the package is confirmed as being in transit back to the sender or upon receipt by the warehouse, a refund will be initiated. Please allow processing time for the refund to reflect in your account.

  • For faster processing, you might want to notify customer support once the return is on its way.

Summary

  • Refuse delivery if the order is still in transit, at no cost to you.

  • If already delivered, mark it "Return to Sender" and drop it off sealed and unopened at a post office.

  • Refunds are processed once the return is confirmed either in transit or at the warehouse. For assistance, contact customer support if needed.

With these steps, you can easily handle returns and refunds for shipped or delivered orders without any complications.

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