What is the return and refund policy for gummies and capsules at OMI WellBeauty?
At OMI WellBeauty, we strive to provide flexibility and clarity regarding returns and refunds for our products, including gummies and capsules. Below are the details of our policy for returning items and claiming refunds:
General Return Policy
Unopened bottles of gummies or capsules are eligible for a refund. You may need to return the product to receive a refund in certain cases. Please ensure the product is in its original, sealed condition before initiating a return.
Opened bottles of gummies or capsules do not need to be returned. In such cases, a return request will be waived, and a refund or replacement can be arranged based on the situation.
Switching Product Types
If you wish to switch from gummies to capsules or vice versa, the return policy remains the same:
Opened products do not require a return.
Unopened products are eligible for an exchange or refund. Unopened products may need to be returned in their original condition, depending on the order size and circumstances of the initial request.
Steps to Request a Refund or Return
Contact our customer support team with details of the product you wish to return or refund.
If applicable, provide proof (e.g., a photo of the unopened product).
Follow the instructions provided by the support team to complete your request.
OMI WellBeauty ensures that any waivers or special circumstances, such as replacements, are handled promptly to ensure your satisfaction. For any other queries about our return process or product policies, feel free to reach out to our support team.