There are some conditions to make sure that your survey will be sent correctly and will function as expected.

First of all, it is important to make sure that the first question is the hidden question containing the NPS invitation unique, for NPS surveys sent via email, and the order number extracted from the thank you page, for Pre-Delivery NPS. So, if you decide to add more questions or edit anything, bear in mind that the hidden question must be the first one and it shouldn’t be edited.

The next question should be the NPS question type as it represents the scope of the survey and it is also previewed in the email. Please keep in mind that it is mandatory to have only one NPS question type in the entire survey. If you need to use more than one to evaluate separately different aspects, please use the unique choice question type or the scale question type.

Below you will find how to get to the edit section of your survey, add questions and change their order.

Step 1:
Log into your Explore account and select Surveys from the sidebar menu:

Step 2:
If you have used the surveys in Explore before, you might have multiple surveys, so you need to check which survey you need to edit and for this you need to check in Reveal the Survey ID in Store Settings > General > NPS section > NPS > Click on the pencil button to edit:

Step 3:
Copy the survey ID from field NPS Survey ID – Post-Delivery:

Step 4:
Paste the ID in the search box and click on the search icon. The survey matching the search criteria will be returned:

Step 5:
Click on the “Edit” icon to begin editing your survey:

Step 6:
You can add a new question by clicking on the “New question” button:

Step 7:
Name your question, select its type and label your answers (depending on which question type you select), then click “Save”:

Note: From the “Answer type” dropdown, you can choose anything except for:
– Net Promoter Score type (as explained earlier, only one question with NPS type is allowed per survey)
– Grid type & Multiple Choices (this types of question are not currently supported in Reveal).

Step 8:
If you need to rearrange your questions, all you have to do is move them using the arrows next to each question, but please check the “Prerequisites for the NPS Survey to work correctly” before doing so:

Step 9:
If you are done with the changes for the survey, click on the top right corner red button and update your survey:

You can change the design of the survey by manually picking a color scheme from the “Appearance” tab of the Edit Survey section:

If you are comfortable with writing CSS code, you can edit the survey from the Appearance tab > Advanced CSS, provided you use the CSS selectors from this article.

Here's all this in a short video tutorial.