this article details how to send NPS invitations via daily Klaviyo campaigns. If you'd prefer sending these invitations via a Klaviyo flow, please follow the steps in this article.
First, ensure that your Klaviyo account is integrated with Reveal, then follow the steps below:
Step 1:
Go to Store Settings > General > NPS > NPS Klaviyo Email Settings:
Step 2:
Select Sending Via Campaigns.
Leave the List ID and Template ID fields blank. They will be automatically generated by Reveal.
The default email subject is "How do you evaluate your last order?". You can change it by filling in the Email Subject field.
Click Save.
Click the "Send a test email through Klaviyo" button:
If the button is not active, you need to return to Store Settings > General > NPS > fill in your email address in the "Sending Contact Email" field.
Step 3:
Check your Klaviyo account.
You will find a new list - "Omniconvert-Reveal NPS". It will contain the test profile.
In Content > Templates you will find "Omniconvert-Reveal NPS Template".
Don’t forget to modify the email template to accommodate your brand design and communication tone-of-voice.
You can also create your own template, by following the steps in this guide.