This integration is designed for NPS alerts created as tickets in Gorgias.

Step 1:
Log into your Reveal account and go to Store Settings > Integrations > Gorgias > Click on the pencil to configure:

As Gorgias integration is related to the NPS, the configuration can be done ONLY if an Explore account has already been integrated with Reveal. If no Explore account is integrated, the following message will be displayed: “ To access the Gorgias integration you have to integrate Explore first”:

Step 2:
Find the Base API URL and Username and create an API by accessing your Gorgias interface menu > Settings > Rest API:

Step 3:
After creating the API Key, copy each field:

Step 4:
Paste the information required on Reveal’s Gorgias integration page and save your settings:

Additional information:
Make sure that the role for the Gorgias user used in the integration to be set to Basic Agent.

Next, learn how to send NPS related tickets in Gorgias in real time.