First, go through the steps from this article to create your set of conditions for alerts, as well as your Klaviyo flow for sending these alerts.

Next, set Zendesk up:

In your Zendesk admin panel navigate to Channels, then Email and copy the address found in the description of the Support addresses area as seen in the image below.

Go to Reveal ‘s NPS Alert section page and paste the freshly copied e-mail address in the Emails who want to receive alerts input field of your condition. Press the “Save” button once your ticket looks like the one in the image below:

Go to Zendesk’s agent dashboard and navigate to the Views section. Notice how your Unresolved tickets list has been populated.

Since this is a bulk transmission made through an automated 3rd party processer (Klavyio in our case), sometimes you will face the risk of your tickets being suspended. If this happens, you must go to the Suspended tickets tab in the left-menu and change the status of those tickets by selecting them all and pressing the “Recover (number) tickets” button, like in the image below:

Please note that this process might take a while, so don’t panic if the action won’t be done on the spot.

After this action will be finished, simply go to Your unresolved tickets and notice how each ticket is present and the Requester is nominal for each person that has sent an NPS.

See here how to easily set everything up.