When using the Net Promoter Score (NPS) service with Reveal by Omniconvert, you have the option to personalize the links in the emails by using your own subdomain.

This feature enhances brand consistency and trust in your communication.

Below is a step-by-step guide to setting up and configuring a custom subdomain for NPS emails.

Before you can use a custom subdomain with Reveal, you must configure it to redirect to the Reveal platform. Here's how you can do this:

1. Login to Your Web Hosting Control Panel: Access the control panel where your domain's DNS settings are managed.

2. Set Up a Subdomain: Create the subdomain that you want to use (example: feedback.yourcompany.com).

3. Create Redirect Rules: You need to set up specific redirect rules for your subdomain.

Configure the following:

Replace subdomain.yourcompany.com with the subdomain you have created.

Once your subdomain is redirecting correctly, you need to configure it within your Reveal account.

1. Login to Your Reveal Account: Visit Reveal's login page and enter your credentials to access your account, or login from your Shopify app if Reveal was installed using Shopify.

2. Navigate to Store Settings: From the dashboard, go to Store Settings and then click on General.

3. Access NPS Settings: Within the General settings, find and click on NPS.

4. Set the Tracking Domain: In the NPS settings, find the Tracking Domain field and enter the subdomain you have configured (example: feedback.yourcompany.com).

After completing these steps, your custom subdomain is set up and should be functioning correctly.

It’s important to test the configuration to ensure everything is working as expected:

By following these steps, you enhance your NPS surveys' effectiveness and maintain a strong brand presence in all customer interactions.

If you encounter any issues or have questions, consider reaching out to Reveal’s support team for assistance.