Online Service Scheduler - Features

Customers click the "Schedule Appointment" or "Request Appointment" button directly on the shop’s website

Fully mobile-responsive for phones, tablets, and desktop users

Customers verify by entering either their mobile phone number or email address

A secure code is sent to verify identity before proceeding

Helps prevent random or fake appointments

Returning customers see their saved vehicles and information automatically

Customers choose service categories (e.g., Cooling System, Diagnostics, etc.)

Shops can customize which services appear based on what they offer

Customers can upload photos to describe vehicle issues if needed

Shops can also display previously declined services, giving customers another opportunity to approve past recommendations

Displays earliest available slots based on the shop's configured schedule

Customers can view additional times if they prefer a later appointment

Booking feeds directly into the shop’s Appointments

Supports both single and multi-location shops

Customers receive instant confirmations by text and/or email

Customers can add appointments to their personal calendar and save shop contact info

Optional thank you messages can be sent after service completion

Automated reminders can be scheduled (for example, one reminder 4 days prior and another 1 day before)

If the shop has multiple locations, customers choose the location at the start

Easy to manage and simple for the customer to navigate

Customize business hours and block off days closed (including holidays and special events)

Ability to block one-off days, such as for shop meetings or staffing shortages

Control how far in advance customers can book (including turning off same-day booking if desired)

Appointment intervals can be set at 30 or 60 minutes

Shops can adjust button colors and fonts to match their branding

ADA compliance checker ensures colors are easily visible across devices

Install the scheduler using an HTML snippet or a direct URL link for external platforms like Facebook

Appointments created through the scheduler flow directly to Omnique

Staff can view uploaded customer photos easily via a link within the appointment record

Seamless data sync

Shops can build and personalize templates for confirmations, reminders, and thank you messages

Personalization includes customer name, shop name, appointment date, and appointment time

Fully editable WYSIWYG editor (what you see is what you get), with real-time preview

Messages can be sent by email, text, or both