There are a few requirements to transfer a ticket to AutoTextMe (AutoFlow):
There must be a ticket created with the customer and vehicle linked on the ticket.
The customer must have a phone number labeled as a mobile number (M.)
There must be a RO status applied to the ticket (Check In is recommended as the status) but whatever status is applied must match the status you have in AutoFlow.
If your ticket meets all of the requirements above and the ticket is still not transferring, please contact our support team at 866-435-2100 for further troubleshooting.