Omnique Time Clocks
Omnique now offers 2 settings for job time clocks to track your employees’ efficiency at jobs they are working on. We have a Line-Item Level time clock that will show you how long each individual job took. For shops that are looking for efficiency on how long a ticket took in total, and we have a Ticket Level time clock. Both timeclocks will allow you to identify high performers and see where other techs may need additional training or support.
Please note – The base level time clock can also be used without the job time clock. You can use it like a payroll time clock to track daily punches, however, we do not integrate with any payroll systems.
Setup Items Required to Use the Time Clock
There are a few setup items required for your techs to use the Time Clock:
Your tech must be set up under Configuration>Employees and given their employee number.
Your tech must be set up with a username and password for Omnique and given access to the Time clock in their user role.
A ticket must be built, and the tech must be assigned to the line items, so the items appear in their time clock interface.
The timeclock you want to use will need to be enabled under Administration>Shop>Configuration.
If you need any help with the initial setup, please contact our support team.
Ticket Level Time Clock
Our latest update to the Time Clock added the ability for your technicians to clock in to a ticket instead of having to clock in to individual jobs like before.
When the tech is assigned to a ticket, they will login to the Time Clock with their employee number.
Please open the screenshot included below if you need guidance.
The first thing the tech will need to do is clock in for the day.
Use the accordion style menu to sort through tickets. In this case, I am going to work on ticket #5628 for a 2005 BMW 645CI. You will see the clock in button for this ticket once it is expanded.
We added an Actions menu where the tech can update the mileage on the vehicle, add attachments, and add notes on the ticket without having to go to the ticket to edit.
Managers with the applicable role permissions can also flag hours directly from the time clock. Technician level employees do not have access to flag hours unless you give them this permission.
Please note - If the tech clocks out for the day or for lunch (for example) it will clock them out of the ticket. They will need to clock back into the ticket when they return to work.
This is what it will look like when the tech is clocked in for the day and the ticket they are working on.
The technician will need to clock out of the ticket when they are done working on it. You can click on Records to see the total number of punches for this ticket. A manager can also edit the clock in/clock out times if they are not accurate.
When you go to the ticket, you will be able to see the hours worked by going to the Techs tab and click the Tech Hours Worked button.
We also have a report under Reports>Sales>Hours – Ticket Level where you can see this information.
Line-Item Level Time Clock
If you are looking to see how long each job on a ticket takes your techs, you can enable the line-item level timeclock.
When the tech is assigned to a ticket, they will login to the Time Clock with their employee number.
Please open the screenshot included below if you need guidance.
The first thing the tech will need to do is clock in for the day.
Use the accordion style menu to sort through tickets. In this case, I am going to work on ticket #5628 for a 2005 BMW 645CI. You will see the clock in buttons for the line items once the information is expanded.
We added an Actions menu where the tech can update the mileage on the vehicle, add attachments, and add notes on the ticket without having to go to the ticket to edit.
Managers with the applicable role permissions can also flag hours directly from the time clock. Technician level employees do not have access to flag hours unless you give them this permission.
Another note – The employee can only be clocked into 1 line at a time.
Please note - If the tech clocks out for the day or for lunch (for example) it will clock them out of the line-items. They will need to clock back into the line-items when they return to work.
This is what it looks like when the tech is clocked in for the day and clocked into a line item.
Once the technician is clocked out of the line item, you can click on Records to see the total number of punches for this ticket. A manager can also edit the clock in/clock out times if they are not accurate.
You can see the tech hours worked under several reports in our system, but the most popular one to look at is under Reports>Sales>Hours Detail.
Please feel free to contact our support team to get help setting up either time clock.