Within a ticket, click on the "Warranty" tab.
Click on the warrantied part's Action Menu (...).
Click "Edit Warranty".
Please Note: When a warranty is enabled on a part, the switch will show Green. When disabled it is Grey.
Enter the original invoice number, original date and the reason for the warranty.
Please Note: Warranty Reasons can be added under the "Configuration" tab.
Please Note: When the "Return to Vendor" switch is enabled, the switch will show Green. When disabled it is Grey.
To save changes, click the Green Check Mark.
