Click on "Administration".

Click on the "Receivables" tile.

Enter a customer charge account number or account name, then click the Magnifying Glass icon to search.

Click "View" to see the appropriate customer charge account details.

Confirm the correct account name.

Under the account's "All Charges" tab, click the "Add Credit/Deposit" button.

Choose a payment method.

Enter credit amount.

Click the "Process" button.

When finished, click the "Back" button to return to the customer charge account page.