Click "Administration".
Click on the "User and Role Management" tile.
Click on the user's Actions Menu (...).
Select "View User".
Click the "Enable Email" toggle switch to activate.
The switch will turn green when activated.
The user's email will automatically populate in the Email field.
Please Note: Email addresses are system generated based on the username and domain.
Click "Save" when finished.
Once the email is enabled, an envelope icon will appear when the user is signed in.
Click on the envelope icon to access the email account or settings (as needed).
When a Customer responds to an email, this is where it will get sent to.
