Click on "Appointments".
Click on an existing appointment.
Click "Create New Ticket".
Please Note: If a Customer and Vehicle were added to the appointment prior to clicking "Create New Ticket", a new Estimate will generate automatically.
Otherwise, continue to the next steps.
Add an Existing Customer to a Ticket
Search for an existing customer by entering customer information (name, address, phone, etc.) in the search box.
Please Note: Existing Vehicle information (License plate #, VIN #, Stock #, etc.) could also be entered into the search box instead of customer information.
Click "Go" or press Enter to view search results.
Select an existing customer (or their associated vehicle) by clicking "Select".
Select an existing vehicle.
To add a new vehicle associated with the customer, click "Add Vehicle".
Add a New Customer to a Ticket
Click on the "+" button to add a new customer.
Enter desired customer information.
Please Note: Entering a zip code in the address section first will automatically populate the city, state and country.
Upon completion, click "Save" to continue and add a new vehicle.
Please Note: Vehicle information can be added three different ways: By license plate #, VIN #, or by entering the year/make/model manually.
License Plate #
Enter a license plate number (If applicable).
Confirm the State.
Click "QuickVIN". Vehicle information will successfully populate if the plate number is valid.
VIN #
If the license plate number is unknown or does not exist, enter the complete VIN number.
Click "Refresh Vehicle Details". (Vehicle information will successfully populate if the VIN number is valid.)
Year/Make/Model
Select the Year, Make and Model of the vehicle from the drop down lists.
Please Note: If the vehicle details are not found within the drop down lists, the vehicle make/model will need to be added to the Omnique system manually. Click here to learn how.
Add or confirm the vehicle's Package/Trim, Engine, and Transmission (as needed).
Once all necessary vehicle information has been added, click "Save".
A new Estimate will automatically generate.
