Within a ticket you will need to make sure any Outside Purchases that need returns or core credits have been entered under the Vendor Tab.

Once all information is entered (Invoice number, qty, or expected core) you will be able to select Return to Vendor from the Actions Menu on the ticket.

After you select Return to Vendor you will be able to see the item in the declined tab.

If there are multiple items that were received a screen will appear where you can select the quantity you would like to return. If you select less than the amount received, they will remain on the ticket and the quantity you chose to Return to Vendor will appear in the declined tab.

You will be able to manage the part return or core credit from the Parts/Core Returns screen. Select Parts and Labor>Part/Core Returns.

Once you are in the Parts/Core Returns page you can monitor the status for Pending, Return, Credit or place in your on-hand Inventory.

When you first add the part/core return it will show as Pending.

If you are returning the item, you would select Return and it will be date stamped.

When you receive the credit you select Credit, and a box will appear where you can enter in the necessary information for credit amount, core, and the credit invoice number.

If you want the part to be added to your Parts/Labor catalog for future use, you would select Inventory and it will then be added to your stocked parts in the Parts/Labor Catalog.