Here are some reasons why you may need to adjust your General Admission Capacity:
Venue layout changes – If your setup changes due to staging, equipment, or accessibility needs, you may need to increase or decrease available seating.
High or low ticket demand – You might want to expand capacity for popular performances or limit it for smaller, more intimate events.
Performance reschedules or relocations – If a show is moved to a different venue or time, adjusting capacity helps match the new setup.
Correct setup errors – If the original capacity was entered incorrectly, updating it ensures accurate ticket availability and reporting.
Noteworthy: Once a reserved show is published you cannot add or remove seats. If you do need to remove seats from a reserved show, you can place holds on the seats rendering them unpurchasable. If you need to add additional seats to a reserved show, you can only do so by adding in General Admission seats.
👟Walk Through
To change capacity on an existing General Admission show, go to the show's details page.
Click on the Set General Admission Capacity button.
Enter the new capacity number in the box and push save.
Your capacity is now updated!
🎓 Recap
This article explains how to adjust General Admission (GA) seating capacity for your performances in On The Stage. Whether you're increasing available seats, scaling back for a more intimate setting, or managing changes in venue layout, you can easily update the total number of GA tickets in your production’s Performance tab. These changes take effect immediately and help you stay in control of your audience size and ticket availability.
🚀 Best Practices for Adjusting GA Seating Capacity
🛠️ Update as early as possible
Make seating adjustments before ticket sales begin to avoid confusion and ensure accurate availability for patrons.📈 Monitor sales trends
Use real-time sales data to determine if you need to increase or reduce capacity based on demand.📆 Align capacity with your venue and event needs
Consider staffing, layout, and accessibility when setting GA limits to provide a comfortable and safe experience.🔁 Revisit capacity if performance plans change
If your show is moved, reconfigured, or rescheduled, double-check and update the GA settings accordingly.✅ Confirm changes are saved
After updating capacity, ensure the new number reflects correctly on the ticketing page and in your reports.