Widget Functionality Overview

Learn what you can and cannot customize using the Ticket Widget.

Abbey avatar
Written by Abbey
Updated over a week ago

Current Functionalities:

  • This widget can be configured to show the following views:

    • The organization’s entire show calendar

    • A calendar of a single production

    • A checkout process for a single performance date

  • The widget allows the sale of merchandise

    • As long as merchandise is available for sale on the production a ticket buyer is buying tickets for

  • The widget allows promo code usage

  • The widget allows donations

  • The widget gathers the same information as the current OTS checkout process

    • I.e. mailing address (for merch), customer details, stripe cc checkout, opt in to emails

  • The widget allows subscription sales

    • A subscription tab will show up if the org has subscriptions on sale

  • If the production has reserved seating, users will be able to buy tickets from the seating chart

  • The widget displays an order confirmation once a purchase is complete and emails the ticket buyer their order

  • The widget is optimized for mobile devices

Functionalities That Do Not Exist Within the Widget:

  • Customizing colors/fonts/branding personalization

    • The color scheme is black/white/red; the current OTS branding.

    • There is currently no way to display an organization’s logo within the widget.

  • Multi-production ticket carting

    • Currently, the checkout flow only works for a single production at a time.

    • If the widget for an organization displays multiple productions, users will have to complete the checkout process for each production.

    • Currently the widget does not have any labels that would distinguish between your livestream ticket types. What we suggest would be to implement additional performance-specific widgets for the livestream times. You can also add a note on your site about this to reduce confusion. Another possibility to avoid confusion would be to name your tickets according to the performance type. An example could be "Annie Jr - Livestream"

  • Displaying production images on all widget views

    • If you configure the widget to display a single event, the main production image will display within the widget. For all other configurations, no production image is displayed.

  • ADA toolbar

    • We are not able to embed our ADA accessibility toolbar within the ticket widget.

  • Fundraising capabilities outside of donations

    • We currently do not have a fundraising embeddable widget - there is the ability to add donations to cart.

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